Customer Service Coordinator

Customer Service Coordinator

Employer:

The University of Texas at Austin

Location:

Austin, Texas
Salary: $48,000
Closing date:
Apr 2, 2026
Position type:
Coordinator, Full‑time, Permanent

Supervise the front desk student workers of International Student and Scholar Services (ISSS) and Texas Global, ensuring the highest level of customer service is delivered. Serve as liaison among Texas Global units to coordinate all aspects of front desk activities and operations. Work as a highly functioning, collaborative member of the intercultural programming and initiatives team and ISSS.

Front Desk Coordination and Supervision
Coordinate all aspects of front desk activities and operations for Texas Global. Manage a team of 6‑8 student workers. Oversee front desk operations to ensure all visitors are greeted with the highest level of customer service and professionalism. Serve international students and scholars and explain services, procedures, and guidelines. Assess visitors’ needs and convey them to Texas Global staff accordingly. Serve as liaison between ISSS/Texas Global units and front desk staff.

Regularly convene the Front Desk Advisory Committee, comprised of staff from ISSS and across Texas Global, to ensure consistent communication across units, determine areas of improvement, and review the upcoming calendar for events or deadlines that might impact front desk operations. Actively supervise front‑line student workers and staff the front desk in their absence.

Training and Personnel Management
Determine hiring criteria to identify high‑performing student employees. Manage training program for newly hired student employees and provide ongoing training throughout the academic year. Communicate with each Texas Global and ISSS unit regarding needs for continuous training. Evaluate job performance and recommend corrections as necessary. Review and submit bi‑weekly payroll documents.

Administrative Support
Serve as backup to the intercultural programming and initiatives administrative associate by providing administrative support for programs and events, including ISSS signature programs and international student orientation. Support event implementation and logistics, manage event registration and reservations, and disseminate program satisfaction surveys and compile results for evaluation. Collect receipts and track expenses associated with program budgets. Manage and update program inventory and supplies.

With guidance from the assistant director, provide additional administrative support to ISSS units, including document review, Sunapsis/myIO administrative tasks, and email inbox support.

Support of ISSS and Texas Global Functions
Actively support the critical priorities and functions of ISSS and Texas Global. Regularly staff and support ISSS programs and events for the international population. Attend staff meetings and serve on internal and work groups to support the organization’s mission.

UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs:
  Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through Linked In Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff
• Free rides on all UT Shuttle and Austin Cap Metro buses with staff

• Bachelor’s degree and one year of administrative experience or equivalent education and experience.
• Excellent customer service skills.
• Demonstrated proficiency working in a fast‑paced environment.
• Ability to work both individually and as part of a team.
• Strong organizational, record‑keeping, and documentation skills.
• Success…