Mission Support Product Warranty Specialist

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

About the Role

This role focuses on the full lifecycle of warranty coordination - from validating inbound product data to filing and tracking warranty claims through the OEM portal. You'll work cross-functionally with Receiving, Manufacturing, Supply Chain, and Mission Support teams to ensure accurate documentation, compliance, and timely execution of warranty processes.

This is a hands-on, detail-oriented operations role ideal for someone who thrives in a fast-paced environment, takes ownership of process accuracy, and brings experience in marine, automotive, or heavy equipment warranty programs.

Success in This Role

100% accuracy of warranty data and documentation in OEM and CRM systems.

On-time submission of all warranty claims.

Full cost recovery on eligible warranty work.

Consistent communication and coordination across Mission Support, Manufacturing, and Supply Chain teams.

Core Responsibilities

• Coordinate inbound product validation with the Receiving team, ensuring serial numbers and inventory records accurately match OEM shipment documentation.
• Serve as the internal lead for engine warranty administration
  , managing warranty coverage, claim filings, and communication with the OEM.
• Work cross-functionally with Manufacturing, Supply Chain, and Mission Support to identify and resolve production or field issues tied to engine warranty coverage.
• Lead ship set commissioning by filing required documentation in the OEM portal to establish warranty start dates and maintain compliance.
• Track and process service campaigns or recall notifications
  , ensuring all relevant updates are communicated to internal teams and properly documented.
• File and manage warranty claims through the OEM web portal with high attention to accuracy and completeness, ensuring cost recovery for all in-warranty work.
• Interface with customers as needed to support warranty claim submissions, status updates, or clarifications when Saronic acts as the dealer of record.
• Maintain accurate CRM/ERP records (Salesforce) for warranty coverage, claims tracking, and OEM communication logs.
• Monitor warranty KPIs
  , including claim timeliness, accuracy of OEM portal data, and reimbursement recovery performance.

Qualifications

• 3-5 years of experience in product warranty coordination, service operations, or supply chain administration
  , ideally in marine, automotive, or heavy equipment environments.
• Strong understanding of warranty and RMA processes
  , including claim documentation and OEM communication.
• Ability to interpret and manage technical product information
  , including engine serial numbers, part numbers, and service campaign details.
• Proficiency with CRM/ERP systems (Salesforce preferred) and comfort working within OEM web portals
  .
• Exceptional attention to detail with strong record-keeping, documentation, and organizational skills.
• Excellent communication skills for coordinating across internal teams and external partners.
• Self-motivated, accountable, and able to manage multiple active claims and deadlines simultaneously.
• Bachelor's degree preferred or equivalent professional experience.

Preferred Qualifications

• A process-driven mindset with a commitment to accuracy, compliance, and operational discipline.
• Ability to learn technical product information and apply it effectively in warranty filings and documentation.
• A collaborative spirit and willingness to work cross-functionally to support mission readiness.
• Ownership mentality - taking initiative to track, resolve, and close every claim correctly and on time.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

This role…