Client Support Associate

About The Role

Modalways is seeking a reliable and service-oriented Client Support Associate to assist clients with inquiries, service requests, and ongoing support needs. This role focuses on communication, coordination, and documentation to ensure a smooth and professional client experience. The ideal candidate is organized, responsive, and comfortable working in a structured office setting.

• Respond to client inquiries via phone, email, or internal systems in a professional manner.
• Document client interactions, updates, and resolutions accurately.
• Coordinate with internal teams to ensure timely follow-up and issue resolution.
• Monitor open requests and ensure they are tracked to completion.
• Support onboarding activities for new clients.
• Maintain organized client records and service documentation.
• Provide general administrative support related to client accounts.

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Strong verbal and written communication skills.
• Detail-oriented with good organizational and time-management abilities.
• Proficiency in Microsoft Office or Google Workspace.
• Ability to manage multiple tasks in a professional office environment.

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.