Property Management Administrator

Property Management Administrator About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs:
Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51‑acre master‑planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5‑10 years.

At Community First! Village (CFV), the Neighbor Care department has the privilege of walking alongside our neighbors, providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community.

The Property Management Administrator is a key member of the Property Management team, responsible for supporting daily operations, lease administration, rent collection, and neighbor‑facing services. This role blends strong administrative execution with relational engagement—ensuring accurate records, consistent lease compliance, and supportive interactions that promote housing stability and a well‑run community.

We are currently hiring for two Property Management Administrator positions to support our continued growth: one role will remain on our main CFV campus on Hog Eye Road, while the second role will begin onboarding at that location before transitioning to our new Burleson property, tentatively targeted for October and subject to operational needs.

This is a full‑time, non‑exempt position reporting to the Property Manager. Hours are flexible but typically include 8 am‑5 pm Monday‑Friday. Some nights and weekends may be required. Primary work location may shift based on operational needs and phase launch timing.

• Maintain accurate and up‑to‑date tenant and property records in App Folio
• Collect, post, and reconcile rent payments; coordinate deposits with Accounting
• Apply and audit tenant charges, adjustments, and utility billing
• Reconcile accounts and assist with debt write‑offs in collaboration with Accounting
• Audit rental payments against bank and credit card records to ensure accuracy
• Generate and issue lease‑related notices, including delinquency, notices to vacate, and lease violations
• Prepare and execute lease documentation and coordinate lease signings for new move‑ins
• Maintain tenancy files and ensure compliance with documentation standards
• Assist neighbors with rent questions, payment plans, and past‑due balances
• Manage rent incentive programs in support of neighbor housing stability
• Assist neighbors in developing payment plans to address past‑due balances and support sustained housing stability
• Support rent stability initiatives and incentive programs
• Partner with Supportive Services and case managers to connect neighbors with resources
• Identify housing‑related concerns and escalate to Neighbor Care leadership, assisting with supportive intervention
• Respond to neighbor concerns, service requests, and housing‑related needs in a timely and professional manner
• Submit, track, and follow up on work orders through completion
• Maintain key inventory, access badges, parking passes, and access control records
• Observe and document potential lease violations and community concerns using established protocols and systems
• Maintain a working knowledge of lease terms and community expectations
• Communicate lease expectations clearly and respectfully to neighbors when appropriate
• Assist with incident documentation and reporting
• Review camera footage and support incident follow‑up as needed
• Coordinate…