On-site Facilities & MAC Coordinator

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Site Operations / MAC Coordinator - JLL

As a Site Operations/MAC Coordinator at JLL, you'll provide comprehensive administrative and operational support that keeps our clients' facilities running smoothly and efficiently. This role combines day-to-day facilities operations with project management responsibilities, positioning you as a key liaison between clients, vendors, and internal stakeholders. You'll manage work orders for both Facilities and MAC (Moves, Adds, Changes) projects while coordinating events that bring workplace environments to life.

We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll have the opportunity to develop your skills across multiple disciplines while making a tangible impact on the workplace experience. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and your attention to detail, proactive communication, and problem-solving abilities will be essential to ensuring smooth facility operations and successful project delivery.

What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this first hand as you coordinate across teams to create exceptional workplace environments.

Your day-to-day tasks will include:

• Scheduling and coordinating vendor activities and site inspections
• Maintaining accurate records of vendor interactions, service requests, and site activities
• Assisting in the preparation of basic reports on site operations and vendor performance
• Responding to routine inquiries from staff, vendors, and clients
• Supporting the implementation of site procedures and protocols
• Helping to organize and maintain site documentation and operational manuals
• Assisting in tracking and reporting on key performance indicators (KPIs)
• Coordinating site meetings and helping to prepare relevant materials
• Helping to support front desk operations and greeting visitors
• Liaison with regional mailroom lead to ensure smooth site operations
• Participate in safety and compliance initiatives to promote a safe working environment
• Provide back-up Reception support on as needed basis
• Provide back-up mail room support on as needed basis

MAC/Events Coordination

• Assist with development of scope and schedule for relocation and reconfiguration setups and resets for events
• Handle administrative responsibilities including meeting minutes, agendas, and event project reports
• Manage action agendas and associated event project documentation
• Review and edit event project documentation developed by team members
• Update event project documentation on client or facility management SharePoint sites

Client Stakeholder Management

• Receive and process client requests for both operational and events needs
• Participate in planning meetings with clients, facility managers, and key stakeholders
• Initiate meetings to review event project schedules with vendors and stakeholders
• Communicate issues and concerns requiring resolution to appropriate JLL leadership
• Respond to routine inquiries from staff, vendors, and clients

Reporting and Documentation

• Assist in preparation of reports on site operations, vendor performance, and event project status
• Track and report on key performance indicators (KPIs)
• Assist with close-out activities including reports, lessons learned, and client surveys
• Support the implementation of site procedures and protocols
• Maintain site documentation and operational manuals

Desired experience and technical skills:

Required

• 2 years of experience in facilities coordination, operational support, relocation…