Development Operations Coordinator

Description

Position Title:
Development Operations Coordinator
Department: Resource Development | Reports to:
Development Operations Manager
Classification:
Not Exempt | Experience:
At least 2 years of experience with RE or other fundraising software

Position Overview

This position ensures accurate entry of constituent and gift data in the constituent databases, responds to internal and external requests for data support, ensures data health by completing regularly occurring and special data clean-up activities, provides accurate reporting and data extraction for internal and external stakeholders, and provides administrative support to the Resource Development Department. As an active member of the Resource Development Department, the Development Operations Coordinator is essential in updating and maintaining accurate data across all donor types and across all constituent databases while keeping the department staff on track with shared goals.

This position requires meticulous attention to detail, superior organization skills, and the ability to work independently and in collaboration with other teams.

Relationships

The Development Operations Coordinator is a key member of the Development Operations Team and reports to the Development Operations Manager, with additional oversight from the Director of Development Operations. The Development Operations Team ensures accurate data entry, reports, and data health while interacting daily with the larger Resource Development Department, which includes the Development Operations, Community Engagement, and Community Investment teams.

The Development Operations Coordinator may also work frequently with the Finance team to reconcile development accounts and individual gifts.

The Development Operations Coordinator may work with several external contacts, including software product support, consultants, and Feeding America, to ensure best practice standards and improve the donor experience and the health of CTFB's donor database.

This position has no direct reports.

Your Responsibilities

• Perform routine database maintenance and ensure data integrity in constituent databases, providing as-needed support to data health projects;
• Prepare routine and specialized analytical reports, data needed for stewardship pieces, and mailing lists;
• Maintain internal ticketing system and respond in a timely manner to ticket submissions for data requests, corrections, updates, and reports;
• Work with Development Operations Manager and Finance team to accurately reconcile development accounts;
• Accurately enter constituent and gift data into Raiser's Edge NXT and Luminate Online, adhering to data entry policies and procedures;
• Support the department's annual budgeting process;
• Assist with prospect research and donor qualification;
• Oversee the timely completion of matching gift requests and other financial request forms;
• Support the Resource Development Department through administrative functions such as mail opening, reception desk coverage, providing planning support for team functions, submitting expense reports, training and supporting new Resource Development Department members and development volunteers, and other tasks as assigned;
• Organize and coordinate timely donor acknowledgement processes;
• Coordinate administrative volunteer shifts and manage volunteer communication and associated tasks;
• Work collaboratively to update team Standard Operating Procedures;
• Attend and actively contribute to team and vendor meetings;
• Assist in the preparation of reports, data gathering, and completion of goals, metrics and deadlines;
• Commit to supporting CTFB's mission, vision, values, and culture;
• Perform additional duties as necessary and/or requested.

Requirements

Your Qualifications

• 2+ years of experience with Raiser's Edge NXT or another fundraising management software.
• Demonstrated project management and organization skills and the ability to attend to details and meet deadlines.
• Ability to communicate in a professional manner using excellent written, oral, and interpersonal communication skills.
• Strong administrative, clerical, and data entry skills including expert skills in Microsoft Excel and Outlook.
• Disc…