Specialty Health Services Officer

Position: Specialty Health Staff Services Officer
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Specialty Health Staff Services Officer

Job Title:

Staff Services Officer III

Agency:
Health & Human Services Comm

Department: KHC Admin

Posting Number: 16494

Closing Date: 06/03/2026

Posting Audience:
Internal and External

Occupational Category:
Office and Administrative Support

Salary Range: $4,020.33 - $5,178.00

Pay Frequency:
Monthly

Salary Group: TEXAS-B-19

Shift: Day

Additional

Shift: Days (First)

Telework:

Travel:
Up to 15%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Nonexempt

Facility

Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations:
Austin

MOS Codes: ,,,,,,,,,

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63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN
10,F&S,LS,LSS,PERS,PS,SEI
11

SEI
15,SK,WEPS,YN,YNS

Brief

Job Description

The Specialty Health (SH) Staff Services Officer (SSO) works under the general direction of the Contract and Reimbursement Manager within the Community Services Department of the Health and Human Services Commission (HHSC). Performs several staff services functions such as administrative tasks, inventory, purchasing, monitoring electronic inboxes, routing correspondence, fax distribution, and records management. SSO provides assistance and support to managers, and staff, related to various office functions.

Works closely with the Epilepsy (EPI), Navigate Life Texas (NLT), Kidney Health Care (KHC), Hemophilia (HAP), Blindness Education, Screening and Treatment (BEST) and Children with Special Health Care Needs (CSHCN) Services Program. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Monitors and distributes emails/faxes for multiple programs. Reviews documents, reports, forms, and/or claims for accuracy, completeness, and legibility. Maintains confidentiality when reviewing sensitive and/or private information. Performs administrative tasks for all programs of SH, including filing, maintaining office supplies, editing documents, and handling general inquiries. Assists with or responds to administrative time-sensitive requests and assignments. Performs record retention work and coordinates with staff on disposal of records according to the agency retention schedule.

Assists with IT and/or telephone related requests or needs and ensures workstations are set up and equipped properly. Assists with facility requests and other building maintenance issues. Coordinates travel and/or assists with travel claims. Coordinates with Specialty Health teams to ensure correspondence and mailouts are delivered and sent timely. Assists with receiving and distributing incoming mail. Assists with in-office mailing needs.

45%

Maintains scheduling and event calendars. Reserves conference and meeting rooms. Compiles materials for meetings, webinar support, virtual meetings, conferences, seminars, presentations, travel, and training. Serves as meeting facilitator and point of contact. Supports in taking meeting minutes and communicates meeting information. Attends meetings and/or training and contributes to overall effectiveness. 25%

Assists with preparing and tracking requests, processing orders, coordinating, and monitoring projects. Analyzes current processes to determine the need for improvements in work systems and procedures. Plans, develops, and implements procedures to assist the section in maintaining effective business practices and daily operations. Writes new procedures, revises, and edits current procedures and ensures that the final product is approved and distributed.

Compiles and submits responses to open records requests. Assists with or responds to administrative time-sensitive requests and assignments. Completes monthly reports, monitor inventory, orders merchandise, supplies, and equipment in accordance with agency requirements. 15%

Assists with the hiring process. Coordinates with hiring panel, schedules applicant interviews, corresponds with candidates, and assists with hiring documentation and requirements. Participates in the new employee onboarding process to ensure administrative, IT, and HR tasks are met within appropriate time frames. Assists with maintenance of distribution lists and organizational charts. 10%

Participates or performs in program activities, meetings and projects and other duties as assigned. 5%

Knowledge,

Skills and…