CSHCN Eligibility

Position: CSHCN Eligibility Staff
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional

Title:

CSHCN Eligibility Staff

Job Title:

Administrative Asst I

Agency:
Dept of State Health Services

Department:
Region 7

Posting Number: 17676

Closing Date: 06/22/2026

Posting Audience:
Internal and External

Occupational Category:
Office and Administrative Support

Salary Range: $2,481.75 - $2,943.33

Pay Frequency:
Monthly

Salary Group: TEXAS-A-09

Shift: Day

Additional

Shift:

Telework:
Not Eligible for Telework

Travel:
Up to 30%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Nonexempt

Facility

Location:

Job Location City: AUSTIN

Job Location Address: 1601 RUTHERFORD LN

Other Locations:
Austin

MOS Codes: ,,,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

YN,YNS

Under the supervision of the Children with Special Health Care Needs Services Program Supervisor, provides routine administrative support necessary to carry out daily program operations for the Children with Special Health Care Needs Services Program (CSHCN-SP) area and Specialized Health and Social Services (SHSS) program as needed. Processes eligibility applications for the CSHCN-SP, which includes: reviewing applications for accuracy, collecting program required verification, and documenting case information in assigned databases.

Coordinates successful case documents and effective client services by referring clients to DSHS case managers as needed. Performs duties under moderate supervision with limited latitude for the use of initiative and independent judgment. Performs other duties as assigned. Must comply with HHS, DSHS, and Texas Department of Public Safety applicable policies/procedures/standards. Employee must be able to independently travel throughout the State to complete essential job functions.

This position is office-based in Austin;
Monday-Friday, 8:00 am - 5:00 pm.

ESSENTIAL JOB FUNCTIONS (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

* Provides administrative and technical support services for the Children with Special Healthcare Needs Services Program (CSHCN-SP), Personal Care Services (PCS), Community First Choice (CFC), and other SHSS programs. Prepares, reviews and maintains program reports and documents utilizing standard office equipment and software. Maintains filing systems in compliance with applicable state and federal statutes. Processes and disseminates program and regional correspondence.

Participates in the organization, coordination, and tracking of a wide variety of regional program processes and events. (45%)

* Processes eligibility applications for the CSHCN-SP program. Inputs information and scans eligibility applications and associated documents into the appropriate database systems. Documents case activity in compliance with applicable state and federal statutes. Processes and related correspondence and documents. Assist case managers and families with interpreting for home visits and assistance with the application process. (45%)

* Performs other duties as assigned. Duties include, but are not limited to, being required to work other than normal business hours in order to respond to public health emergencies and actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response/recovery/Continuity of Operations (COOP) activation. Maintain compliance with DSHS Policy, Fleet Operations and Management & Procedures and Standards, and a current valid Texas Driver's License.

Participates in regional assignments/duties/special initiatives. (10%)

KNOWLEDGE,

SKILLS AND ABILITIES

(KSAs):

* Knowledge of: best practices pertaining to office etiquette and administrative procedures. CSHCN-SP program policy, requirements, and procedures;
Act (HIPAA); agency policies and procedures pertaining HIPPA compliance.

* Skilled at: maintaining documents and spreadsheets, planning, prioritizing, and organizing workload; use of software applications, including Microsoft office products.

* Ability to: maintain confidentiality in all agency matters, communicate effectively, verbally and in writing; interpret and apply program policies, procedures, and regulations; establish and maintain effective working relationships ;work in teams and take direction from others; manage multiple tasks and meet deadlines; adhere to…