Mailroom & Service Center Specialist

SPS is seeking a professional and customer-focusedMailroom Associate to support daily mailroom operations within a corporate client environment. This role is ideal for someone with previous mailroom experience who enjoys working in a fast-paced setting focused on service excellence, organization, and operational support.

This position will also be cross-trained in front of office, print/copy services, or similar office services to support broader business service center operations.

Main Functions:

• Mail Processing and Distribution:The core responsibility is receiving, sorting, and delivering incoming mail and packages throughout the organization, as well as preparing outgoing mail for pickup by carriers such as United States Postal Service , Fed Ex , and UPS .
• Shipping and Receiving Operations: Mailroom associates often manage all inbound and outbound shipments, ensuring packages are accurately logged, stored, and routed.
• Customer Service and Administrative Support:The mailroom serves as an internal service center, requiring strong customer service and attention to detail.

Duties and Responsibilities:

• Process and distribute incoming and outgoing mail and packages
• Support shipping, receiving, courier coordination, and package tracking activities
• Operate mailroom equipment including postage, sorting, and inserting machines
• Provide excellent customer service to employees and client contacts
• Maintain organized mailroom and business service center operations
• Monitor and replenish office and mailroom supplies
• Assist with document production, printing, scanning, binding, and other reprographics support services
• Cross-train within business operations as business needs require
• Support additional office services functions as assigned

Qualifications:

• Minimum 1 year of previous mailroom experience required
• Willingness to be cross-trained in reprographics/copy-print services required
• Strong customer service and communication skills
• Ability to manage multiple priorities in a professional environment
• Basic computer and office equipment experience preferred
• High School Diploma or equivalent required

This position may require moving throughout the workplace, operating office and production equipment, and occasionally moving mail, packages, or office materials with or without reasonable accommodation. Employees must be able to communicate effectively and perform tasks requiring attention to detail. SPS is committed to providing reasonable accommodations to qualified individuals with disabilities.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. I n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to…