TxDMV - Operations Specialist

Job Title

TxDMV - Operations Specialist )

TEXAS DEPARTMENT OF MOTOR VEHICLES

Texas-Austin

Camp Hubbard Bldg 1 4000 Jackson Ave Bldg 1 Austin

Office and Administrative Support

Regular

Monthly salary: 3,600.00 - 3,600.00

Yes, 5 % of the Time

1

Non-exempt

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides customer service for title and registration activities in the Vehicle Titles and Registration Division (VTR), Vehicle Data Management, Law Enforcement Support Unit. Work involves retrieving title and registration information from master files or databases and verifying against applications, forms and original documents; researching and analyzing manuals, regulations and laws to ensure compliance with established procedures and resolves problems; and handling confidential and sensitive correspondence and communications regarding compliance with DPPA.

Work requires contact with governmental agencies and extensive contact with the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

• Provides routine information and assistance pertaining to vehicle title and registration procedures, laws, rules and regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.
• Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax and style using a personal computer and applicable software.
• Retrieves title and registration information from master files or databases and verifies against applications, forms and original documents.
• Researches and analyzes manuals, regulations and laws to ensure compliance with established procedures and resolves problems.
• Performs complex data analysis and work non-routine modifications to the master vehicle record.
• Inputs address changes, vehicle transfer notifications, annual permits, exports, etc.
• Reconciles county title errors with Regional Service Centers.
• Performs verifications through Texas Department of Public Safety’s TLETS/NLETS system for stolen vehicle and safety responsibility status.
• Processes requests to assist TxDMV Headquarters and Regional Service Center staff.
• Provides customer service for vehicle title and registration activities.
• Work involves handling confidential and sensitive information; adhering to DPPA laws.
• Answers multi-line telephones, routes messages and responds to telephone inquiries.
• Provides internal and external customer service through oral and written communications.
• Maintains a productive working relationship with coworkers, management and customers.
• Performs additional branch related duties as assigned by the Manager and/or Lead Worker.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• May travel 5 % of the time. May include overnight travel by plane and/or car.
• May require working extended hours and some evenings and weekends, as needed.
• Performs other job-related duties as assigned.

• Graduation from high school or the equivalent.
• College education or technical training in law enforcement, investigations or an investigations related field may be substituted for experience on a year-for-year basis.
• Two (2) years' experience in a high-volume customer service, data entry/management, or general office administration environment.
• Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.

• Retirement Plan
• Paid Group Health & Life Insurance for employees
• Paid Holidays
• Dependent Optional Life Insurance
• Voluntary AD&D Insurance
• Vision
• Health & Dependent care flexible spending accounts

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver's record check.
• Compliance with Selective Service registration for male 18-25 years old.
• Surviving Spouse or Orphan must provide DD1300 or DD214 for military employment preference.

The Texas Department of Motor Vehicles is an…