Sales Support and Center Operations Coordinator

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

• Competitive Pay
• Paid Vacation and Holidays
• Ongoing Training Opportunities
• Monday - Friday 8:30 - 5:00pm

FASTSIGNS of Austin - Burnet Rd is hiring for a Sales Support and Center Operations Coordinator to join our team!

• Greet and direct customers: answer calls, welcome walk‑ins, and connect each person with the right salesperson.
• Drive follow‑up: chase outstanding estimates, proof approvals, and check in with first‑time customers to keep work moving and build repeat business.
• Support the sales team: help with day‑to‑day tasks and marketing materials.
• Keep orders on track: check in completed products and help move jobs to the finish line.
• Handle the books that matter: collect on outstanding invoices (accounts receivable), apply payments, and submit credit card receipts.
• Add the personal touch: write and send customer thank‑you notes.
• Keep the center clean, organized, and ready for customers.

• Reliable: you show up, follow through, and people can count on you.
• Friendly with excellent customer service: you make people feel welcome and taken care of.
• Comfortable having difficult conversations: including direct, professional conversations about money and past‑due balances. Collecting on overdue invoices is a real and important part of this role.
• Organized: you juggle multiple tasks and follow‑ups without dropping the ball.

• High school diploma or equivalent
• 1–2 years in customer service, front desk, retail, or admin
• Comfortable communicating by phone and in person
• Strong computer skills — email, data entry, and willingness to learn order‑management software (e.g., Core Bridge)
• Willingness to handle AR/collections calls and conversations about past‑due balances
• Strong organization and the ability to juggle several tasks and follow‑ups at once
• Dependable attendance and reliable transportation

• Prior experience in signs, print, or a production/manufacturing environment
• Familiarity with marketing tools — Canva, social media, email marketing
• Sales support or office coordination experience
• Bookkeeping or invoicing experience (AR, Quick Books, applying payments)