Assistant II, Human Resources

Assistant II, Human Resources

Austin Community College

Job Description

Summary:

Provides customer service and serves as a main contact point for applicants seeking employment with the College. Performs various aspects of the hiring process, including employee onboarding and position close-out procedures. Responsible for pre-employment and administrative duties to support office operations.

Job Description:

Operates under the direct supervision of the department manager or designated supervisor. The role does not typically include supervisory responsibilities but may occasionally provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.

• Perform administrative duties for a department in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communications, processing mail, answering the telephone and email, arranging conference calls, and maintaining or coordinating the supervisor's schedule.
• Perform clerical duties including correspondence, ordering supplies and equipment, maintaining tracking systems and logs, processing mail, and duplication.
• Provide customer service to faculty, staff, and/or prospective, current, and returning students.
• May serve in a variety of areas focusing on specific rules, government regulations, and documentation specific to that area.
• Provides clerical support for programs and functions, which may include producing handouts, fliers, newsletters, brochures, manuals, and other documents.

• Provides customer service by assisting applicants, employees, and supervisors; responds to inquiries and provides accurate and timely information.
• Supports employment processes, including onboarding, employee changes, and employment verifications, following established procedures.
• Prepares and sends correspondence and notifications to applicants and employees.
• Performs administrative duties to support daily office operations.
• Gathers information, prepares routine reports, and reviews data for accuracy.
• Assists with the new hire onboarding process and helps welcome new employees.
• Assists with orientation sessions, departmental events, and other activities as needed.
• Provides support for projects, research, and process-related tasks.
• Processes unemployment claims, credential verifications, faculty fingerprinting, and employment verifications in accordance with applicable procedures.
• Assists with staff training activities and the implementation of programs and processes.
• Maintains records and completes transactions in HR systems (e.g., creating employee accounts and positions, processing employee updates).
• Assists with employee separation and offboarding processes in accordance with established guidelines.
• Maintains quality service by following organizational standards and procedures.
• Performs other duties as assigned to support team and departmental needs.

• Understands and performs administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Apply principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Knowledge of basic principles of college-level administration.
• Effective communication techniques and strategies.
• Ability to operate standard office equipment including computers, telephones, copiers, and scanners.
• Ability to follow and apply knowledge of college policies and procedures.

• Maintain schedules effectively.
• Effective communication skills.
• Adherence to confidentiality laws.
• Proficiency word processing and spreadsheets.
• Ability to manage time effectively and prioritize tasks.
• Demonstrated organizational skills to handle multiple responsibilities.
• Ability to work independently and within a team.

Education: Associate degree.

Work Experience: One (1) year of related work experience.

Supplemental

Experience:

High School Equivalency plus three (3) years of related experience may satisfy the minimum requirements.

Physical Requirements: Work is performed in a standard office or similar environment; subject to standing, walking, sitting, bending, reaching, pushing, pulling; occasional lifting up to 10 pounds.

Salary Range (PG 117): $47,840 - $50,188

Number of Openings: 1

Job Posting Close Date: April 25, 2026