Administrative Assistant V - Victim Offender Mediation and Dialogue - Victim Services Division

JOB SUMMARY

Performs advanced administrative support work. Work involves coordinating the dissemination of information; developing filing systems; coordinating administrative support work; and providing guidance to others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

• A. Performs advanced technical assistance work for an agency program; prepares, interprets, and disseminates information concerning agency programs and procedures; researches, composes, designs, and edits publications such as brochures, forms, manuals, reports, and charts; and coordinates work with organizational units of the agency.
• B. Develops administrative and technical assistance policies and procedures; and responds to inquiries regarding technical program and administrative regulations, policies, and procedures.
• C. Prepares, edits, and distributes correspondence, reports, studies, forms, and documents; assists in compiling and analyzing data, making calculations, and preparing reports; and develops and maintains filing, record‑keeping, and records‑management systems.
• D. Performs criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.
• E. Provides training and technical assistance to support staff.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed.

• Education, Experience, and Training
  • Graduation from an accredited senior high school or equivalent or GED.
  • Three years full‑time, wage‑earning customer service, clerical, secretarial, administrative support, or technical program support experience. Fifteen semester hours from a college or university accredited by CHEA or USDE may be substituted for each six months of experience.
  • Victim services experience preferred. Computer operations experience preferred.
  • Community organizing experience preferred.
  • Must have or be able to obtain a certificate of course completion for the Texas Law Enforcement Telecommunications System (TLETS) policy and procedures training within six months of employment date. Must meet and maintain TLETS access eligibility for continued employment.
• Knowledge and Skills
  • Knowledge of office practices and procedures.
  • Knowledge of business terminology, spelling, punctuation, and grammar.
  • Knowledge of victim offender mediation and dialogue preferred.
  • Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
  • Skill to communicate ideas and instructions clearly and concisely.
  • Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
  • Skill in problem‑solving techniques.
  • Skill to interpret and apply rules, regulations, policies, and procedures.
  • Skill in the use of computers and related equipment in a stand‑alone or local area network environment.
  • Skill in the electronic transmission of communications.
  • Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
• Additional Requirements With or Without Reasonable Accommodation
  • Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
  • Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
  • Equipment (machines, tools, devices) used in performing the essential functions include computer and related equipment, calculator, copier, fax machine, transcription equipment, telephone, dolly, and automobile.

The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.