Senior Administrative Associate

Senior Administrative Associate

This position provides advanced administrative and operational support within the Office of the Registrar, contributing to the accurate, timely, and policy‑compliant delivery of academic records and services. The role supports core registrar functions and serves as a key point of contact for students, faculty, staff, and campus partners, applying university and registrar policies with sound judgment and a high level of customer service.

• Provide advanced administrative support for Office of the Registrar core operations, which may include academic records, registration, residency, transcripts, Veteran benefit certification, degree audit, course scheduling, room scheduling, final exam scheduling, athletic eligibility certification, catalog publication, course inventory administration, digital badging, enrollment reporting, or related Registrar core functions.
• Conduct various activities in the Office of the Registrar, including but not limited to assisting students, faculty, and staff in person, by phone or via email regarding academic records, University policies, and administrative processes. Provide general consultative support to the colleges and schools, academic departments, campus partners, and University stakeholders.
• Support CSUs and process requests related to academic records, transcripts, course information, and other Registrar‑managed data. Enter, update, and verify the accuracy of records in University systems. Maintain and organize documents, write and edit office correspondence, assist with the testing of controls and risk mitigation, and compile information for reporting purposes.
• Lead assigned work processes by coordinating tasks, maintaining documentation, updating process maps, and supporting training, working in close collaboration with the supervisor and team members. Identify process improvements and contribute to continuous improvement initiatives within the office.
• Research and retrieve data to respond to inquiries and requests from the University community or external entities. Analyze, interpret, and present data or process updates.
• Collaborate with colleagues across the Office of the Registrar and with campus partners to support office‑wide goals, University initiatives, and service standards for students. Support students, CSUs and academic units by responding to inquiries, issues and complaints, and providing timely and accurate resolutions.
• Coordinate the exchange of information with academic and administrative offices consistent with institutional policy, state law, and federal regulations. Communicate information and data to students, faculty, staff, and reporting entities.
• Represent the office as a departmental liaison. Participate in and support office and cross‑campus project teams. May provide guidance, training, or functional direction to University administrative staff, faculty, or student employees.
• Other duties as assigned.

Bachelor’s degree and three years of administrative experience, or a high school diploma/GED and seven years of administrative experience. Demonstrated adaptability and experience working collaboratively in a team environment, with a high level of attention to detail and engagement in the work environment. Strong written, oral, and interpersonal communication skills, with the ability to display tact, professionalism, and provide excellent customer service in complex or sensitive situations.

Ability to work independently with minimal supervision, manage competing priorities efficiently, and respond effectively to service needs. Demonstrated ability to exercise sound and accurate judgment in complex or ambiguous situations, persist in overcoming obstacles, and take initiative in supporting and improving work processes while working independently and in collaboration with others that contribute to office‑wide operations. Demonstrated competency in Microsoft Office Suite and Adobe Acrobat.

Substantial experience working with student academic records in a university setting and extensive experience providing high‑level customer service, including…