Administrative Assistant; Austin

Position: Administrative Assistant (Austin)
WHO WE ARE

Texas Workforce Commission connects people with careers across the state. The Administrative Assistant I is an in-office position at our State Office location in Austin on the north lawn of the Texas State Capitol. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. The selected applicant must be able to work at 101

E. 15th Street in Austin, Texas, and be able to work 8:00 a.m. to 5:00 p.m.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE

You have strong communication skills and attention to detail with the ability to handle multiple priorities while meeting strict deadlines.

WHAT YOU WILL DO

The Administrative Assistant I performs as a receptionist and will courteously assist with communicating information to parties involved in unemployment hearings. The Appeals Department holds and hears first level appeals from the original determination in disputed claims for unemployment insurance benefits under the Texas Unemployment Compensation Act; and disputed claims for unemployment insurance under specific federal programs. Upon request the Appeals Department may also be called upon to hold other special hearings.

The hearings are mandated by state law and are to be held in a fair and impartial manner. Performs entry-level administrative support work for the State Office Appeals Department of the Texas Workforce Commission. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

* Answer toll free telephone line.

* Receive calls, recording names and phone numbers.

* Return calls to relay pertinent information to participants about the status of hearings.

* Respond to general inquiries on Appeals definitions, policies and procedures.

* Communicate effectively, courteously, and in a professional manner with the public, staff and all internal customers.

* Post information to agency records.

* Maintain office schedules and appointments.

* Must be able to work 8:00a.m. to 5:00p.m.

* Other duties as needed.

YOU QUALIFY WITH:

* Six months of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records, and reports.

* Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

* Communication skills due to extensive contact with the public, representing in a professional manner.

* Attention to detail, to accurately enter information.

* Demonstrated experience answering high volume telephone line(s).

* Demonstrated experience recording names and phone numbers when answering phone lines.

* Demonstrated experience responding to inquiries on policies and procedures.

* Demonstrated experience maintaining office schedules and appointments.

* Good interpersonal skills to communicate with internal and external customers.

* Demonstrated experience with data and ten-key entry.

* Familiar with unemployment insurance programs.

* Ability to work in a fast-paced environment with emphasis on accuracy.

* PC/Software knowledge, especially Outlook and People Soft

YOU GAIN:

* A Family Friendly Certified Workplace.

* Competitive salary: $2,772.36/month

* Defined Retirement Benefit Plan

* Optional 401(k) and 457 accounts

* Medical Insurance

* Paid time off, including time for vacation, sick and family care leave

* Additional benefits for active employees can be found at https://(Use the "Apply for this Job" box below)..

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to  to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:  Crosswalk/

HOW TO APPLY:

To be considered, please complete a State of Texas Application for Employment and apply online at  or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.