Managed Care Contracts and Oversight Services Officer; SSO III

Position: Managed Care Contracts and Oversight Staff Services Officer (SSO III)
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage. Functional

Title:

Managed Care Contracts and Oversight Staff Services Officer (SSO III)

Job Title:

Staff Services Officer III Agency:
Health & Human Services Comm Department: MC Contracts and Oversight Posting Number: 17978 Closing Date: 07/02/2026 Posting Audience:
Internal and External Occupational Category:
Community and Social Services Salary Range: $4,020.33 - $6,335.66 Pay Frequency:
Monthly Salary Group: TEXAS-B-19

Shift: Day Additional

Shift: Telework:
Travel:
Up to 5% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Nonexempt Facility

Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: ,,,,,,,,, ,X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN
10,F&S,LS,LSS,PERS,PS,SEI
11 SEI
15,SK,WEPS,YN,YNS Brief

Job Description The HHSC Medicaid and CHIP Services (MCS) division seeks a highly qualified candidate to fill the Staff Services Officer III (SSO) position. This Austin-based position supports leadership and operational functions within Managed Care Contracts and Oversight (MCCO) and contributes to MCS' mission to deliver quality, cost-effective services to Texans. The SSO provides high-level administrative and operational support to the Associate Commissioner (AC), including coordination of assignments, correspondence, calendars, stakeholder communications, human resources, hiring support, purchasing, travel, records, IT requests, inventory, and other business operations.

The position monitors sensitive inquiries and assignments, helps ensure timely and accurate responses, and works with internal and external customers, community groups, managed care organizations, legislative staff, and other stakeholders. The SSO works under the supervision of the AC with latitude for initiative and independent judgment. Performs other duties as assigned.

Essential Job Functions:

(40%) Coordinates assignments, inquiries, and correspondence for the AC. *

Responds to and facilitates responses to inquiries using applicable rules, regulations, policies, and procedures.
* Tracks, reviews, routes, and monitors responses to ensure completeness and timely completion.
* Identifies urgent issues and refers complex matters to appropriate staff for resolution.
* Coordinates, formats, and provides final review of correspondence and assignment responses.
* Retrieves and distributes mail, answers incoming calls, and documents or routes information as appropriate. (35%) Performs administrative, planning, and operational support functions. *

• Manages calendars, schedules meetings, reserves space, prepares agendas, and supports meeting logistics for the AC.
  * Attends meetings, prepares minutes, and monitors communications for accuracy, consistency, and timeliness.
  * Coordinates communications with managed care organizations, advocates, stakeholders, and internal/external partners.
  * Compiles, organizes, reviews, and summarizes information for management.
  * Supports CAPPS HR functions, including time and leave monitoring, position audits, postings, and hiring process coordination.
  * Serves as a Recruitment Partner in Career Center and supports hiring supervisors by coordinating applicant materials, interview schedules, panel logistics, written exercises, reference checks, and related hiring documentation.
  * Coordinates communications with applicants, hiring panels, human resources staff, and leadership to support timely completion of hiring activities.
  * Develops, reviews, and implements administrative procedures related to records retention, purchasing, travel, ergonomic assessments, and related operations.
  * Processes travel, purchase orders, requisitions, vendor payments, Extended Sick Leave, Sick Leave Pool requests, and related administrative documents.
  * Maintains records retention schedules and assists with internal filing systems and policy/procedure reviews.
  * Coordinates access and support for shared drives, shared mailboxes, IT requests, training, and other business systems.
  * Serves as backup reviewer for purchasing requests as assigned. (25%) Provides document, team lead, and legislative support. *
• Prepares complex correspondence, reports, presentations, charts, spreadsheets, and graphs.
  * Maintains electronic and paper files and retrieves information as requested.
  * Serves as team lead for staff performing…