Services Officer

Date:
Jun 23, 2026

Location:

Austin, TX

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

• Functional
  
  Title:
  
  Staff Services Officer
• Job Title: Staff Services Officer III
• Agency: Dept of State Health Services
• Department: Epidemiology & Surveillance
• Posting Number: 18264
• Closing Date: 07/07/2026
• Posting Audience: Internal and External
• Occupational Category: Office and Administrative Support
• Salary Range: $4,020.33 - $5,178.00
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-19
• Shift: Day (First)
• Telework: Eligible for Telework
• Travel: Up to 5%
• Employment Type: Regular Full time, Nonexempt
• Job Location City: Austin
• Job Location Address: 201 W HOWARD LN STE 200

The Staff Services Officer III reports to the HIV/STD/HCV Epidemiology and Surveillance Unit Director and provides professional administrative and technical assistance to the Unit Director and five (5) Group Managers. Duties include evaluation and coordination of complex administrative activities; contributing to development and evaluation of administrative goals and objectives; maintaining and developing confidential records systems including human resource, payroll, and personnel documents.

Work involves coordinating, assigning and/or monitoring work of other staff within the Section and/or participating in work groups and committees within the Section and agency, assisting staff with system access, IT troubleshooting, submitting help desk tickets, administration of invoice payments, coordination of agendas, review of organizational chart, travel activities, and other staff services functions. May provide guidance to others. Works under limited direction with extensive latitude for the use of initiative and independent judgment.

Work may require some irregular hours.

• (35%) Provides professional administrative and technical assistance to the Unit Director and five (5) Group Managers. Directly coordinates travel, schedules meetings, and maintains calendar for Unit Director. Responsible for processing all Personnel Actions for the Unit Office, ensuring information is correct and appropriate documents are attached. Reviews and edits all incoming and outgoing documents including confidential correspondence, reports, policies, position descriptions, procedures, travel requests, travel vouchers to ensure accuracy, proper format, and adherence to policies and procedures and verifies budget information.
  
  Reserves meeting space and schedules Unit meetings. Assigns suspense and assignment items to appropriate Unit staff, responds, coordinates, and combines responses to suspense requests within due dates. Compiles and/or completes final responses to suspense assignments from the Unit within time frames following correct formats. Completes or coordinates responses to routine monthly reports such as PIA reporting, vacancy report, key contact lists, travel forecasts, and other various reports.
  
  Composes and/or consolidates responses to routine and special correspondence.
• (20%) Serves as Team Lead to the Administrative Assistant staff. Plans, assigns, reviews, and prioritizes work assignments. Monitors and evaluates Unit administrative activities. Provides input on administrative team employee performance evaluations and makes recommendations regarding disciplinary or reward actions. Assists with the hiring and training of new staff including screening applications, serving on interview panels, and providing relevant program area orientation and training.
  
  Assists managers and staff with coordinating human resource management. Coordinates the posting of vacancies, assists in screening applications, participates in the interview process, and participates in selection of the new employee. Works with IT and Telcom to set up new employee workstations. Coordinates work order requests. Serves as Records Retention Coordinator for Unit. Processes changes in approved security access for Unit staff.
• (15%) Compiles and formats correspondence, or special reports as requested by the Unit Director. Work includes gathering information, processing confidential human resources documents, and designing and completing electronic forms or charts using several software applications. Reviews manpower reports, organizational charts, and expenditure reports for accuracy. Provides status of purchases or other accounting information as requested from Unit management staff.
• (10%) Represents Unit in administrative work groups. As a team member or team lead, addresses administrative issues within the Unit. Seeks resolution through identifying systematic or process protocol or by participating in the development and implementation of policies and procedures. Coordinates and…