Benefits Administrator

Benefits Administrator

Work Location:

Austin, TX 78759

Schedule:

Mon-Fri; 40 hr a week.

Duration: 08+ Months (Potential for conversion)

The Benefits Administrator position is responsible for assisting, prioritizing and delivering the day-to-day operations of client North American benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, accident plan, flexible spending plan, retirement plans, EAP assistance, leave of absence etc.) including day to day interactions with external benefits vendors, facilitating and coordinating internal transactions including invoicing, participating in calendar governance activities (audit, government reporting, annual filings, etc.)

and manage employees requests.

This position provides excellent customer service care and compassion to offer the best employee experience in meeting their needs and ensuring employees know/understand what benefits are offered by the company, answering any questions they have by communicating with insurance and savings providers to resolve issues.

It includes to objectively clarify situation, identify problems, and work proactively on their solutions and sometime share difficult information.

The Benefits Administrator, as a member of the NORAM Center of Excellence for Compensation and Benefits, International Mobility and Immigration, will collaborate with North American HR Partners and People Support Service (PSS) to ensure alignment and co-execution of the implementation of Benefits (health, wellbeing, insurance, leave and EAP) policies and processes.

• Support core Benefits administration and operations
• Maintain quality of our benefits data bases:
• Work closely with the HRIS team to monitor the flow of benefit information including Workday, Benefit Solver, Fidelity, Sun Life, Homewood and payroll.
• Ensure its timely, complete, and accurate maintenance.
• Update and keep employee records
• Monitor data cleaning, establish and maintain records, files and data resources. or update with providers (Workday, Businessolver, Fidelity, payroll..)
• Handle any troubleshooting procedures
• Secure our invoice processing externally and internally :
• Process Benefit-related invoices as needed. Coordinate with client Finance when necessary.
• Partner with carriers, brokers, and internal finance accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed
• Provide Employee Support as such but not limited to:
• Perform customer service functions by answering benefit-related employee requests and questions.
• Escalation point for 1st Point benefit queries.
• Advise employees of their benefit options direct or via PSS My client system
• Maintain Benefits websites and Share Points.
• Secure the reliability of our Benefits Payroll
• Audit and ensure timely payment of monthly premiums and/or solve issues
• Perform weekly audits of the benefit deductions for payroll.
• Support the overall Benefits administration priorities such as but not limited
• HIPAA :
  Plan and execute HIPAA training for the staff that touches benefits. This should be fully documented and completed by October of each year.
• COBRA :
  Work with the COBRA Administrator to ensure timely notices when needed
• Prepare data for the non-discrimination test and respond to census requests from vendors.
• Support client Wellbeing administration program
• Participate in the creation and development of our new well-being platform. Promote Energize for Life throughout the year.
• Ensure the administration of the program and check employees eligibility
• Follow enrollment and participation statistics to identify possible improvement in communication plan
• Update training materials (new employee guide, specific portal information update)
• Create wellbeing/benefits related communication emails
• Provide distribution list and necessary approvals to 1st Point HR (5 business days in advance requested)
• Support 1st Point HR and this includes but is not limited to:
• Respond to employees' tier 2 and above Benefits related cases in My client meeting required SLA's.
• Respond to specific benefits related questions that are out of PSS's scope or knowledge.
• Record personal info update/dependent info update in Benefit Solver that were not updated via the Workday integration, typically only override situation or non-integration fields
• Verify QLE Pending Transactions (30 day deadline miss, eligibility verification approvals)
• Troubleshoot HSA requests
• Troubleshoot FSA requests
• Assist for Retirement questions (retiree population questions - medical / pension payments)
• Solve Wellbeing Questions/issues with guidance on how to complete benefits related forms (as needed)
• Support the Leave of Absence employee process as a critical liaison and this includes but is not limited to
• Coordinate with the LOA Administrator as needed for benefit portion of Leaves.
• Prepare Direct Billing in coordination with…