Services Officer

Posting  
18264 - Posted
- Dept of State Health Services
- Epidemiology & Surveillance
- Office and Administrative Support
- Eligible for Telework - Additional Shifts available (1) - $3000 - $4999 per month

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of a Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Staff Services Officer

Staff Services Officer III

Dept of State Health Services – Epidemiology & Surveillance

• Posting Number: 18264
• Closing Date: 07/07/2026
• Audience:
  Internal and External
• Occupational Category:
  Office and Administrative Support
• Salary Range: $4,020.33 - $5,178.00
• Pay Frequency:
  Monthly
• Salary Group: TEXAS-B-19
• Shift: Day
• Additional Shift: Days (First)
• Telework:
  Eligible for Telework
• Travel:
  Up to 5%
• Regular/Temporary:
  Regular
• Full Time/Part Time:
  Full time
• FLSA Exempt/Non-Exempt:
  Nonexempt
• Job Location City: AUSTIN
• Job Location Address: 201 W HOWARD LN STE 200
• Other Locations:
  None

The Staff Services Officer III reports to the HIV/STD/HCV Epidemiology and Surveillance Unit Director and provides professional administrative and technical assistance to the Unit Director and five group managers. Duties include evaluation and coordination of complex administrative activities; contributing to development and evaluation of administrative goals and objectives; maintaining and developing confidential records systems including human resource, payroll, and personnel documents.

Work involves coordinating, assigning and/or monitoring work of other staff within the section and/or participating in work groups and committees within the section and agency, assisting staff with system access, IT troubleshooting, submitting help desk tickets, administration of invoice payments, coordinating agendas, reviewing organizational charts, travel activities, and other staff services functions. May provide guidance to others. Works under limited direction with extensive latitude for the use of initiative and independent judgment.

Work may require some irregular hours.

• Provides professional administrative and technical assistance to the Unit Director and five group managers (35%). Directly coordinates travel, schedules meetings, and maintains calendar for Unit Director. Responsible for processing personnel actions, reviewing documents, reserving meeting space, managing responses to suspense requests, completing monthly reports and correspondence.
• Serves as team lead to the Administrative Assistant staff (20%). Plans, assigns, reviews, and prioritizes work assignments. Monitors and evaluates unit administrative activities. Provides input on performance evaluations and disciplinary or reward actions. Assists hiring, training, and onboarding of new staff, and coordinates IT and telecommunication setup.
• Compiles and formats correspondence or special reports requested by the Unit Director (15%). Includes gathering information, processing confidential HR documents, and designing electronic forms or charts.
• Represents Unit in administrative work groups (10%). Addresses administrative issues within the unit, seeks resolution through process improvement, and coordinates work groups for retreats and conferences.
• Tracks expenditures and monitors budget balances for multiple funding sources (10%). Maintains tracking log, participates in legislative requests, analysis, and reporting.
• Develops and implements unit administrative policies and procedures (5%). Identifies needs, writes policies, interprets policies, and ensures compliance.
• Other duties as assigned (5%). Includes disaster response, continuity operations, and alternate shift or location assignments.

• Knowledge of general state policies and procedures.
• Knowledge of modern methods of office administration.
• Knowledge of proper English usage, spelling, grammar and punctuation.
• Ability to apply principles of time management.
• Ability to communicate both in writing and verbally.
• Ability to take initiative to improve processes, respond to urgent issues, maintain confidentiality.
• Skill in using office software such as Sharepoint and Microsoft (Excel, Outlook, Word).
• Skill in building and maintaining effective working relationships, exercising professional judgment, tact, discretion, and diplomacy.
• Skill in independently prioritizing, planning, coordinating and organizing multiple tasks simultaneously and adapting quickly to changes and time frames.

• Experience…