Front Desk, Administrative​/Clerical

Responsibilities

• Set up new accounts in accounting software using closing documents received
• Update all new customer information
• Deposit incoming funds associated with closings
• Post charges and credits in VMS Software
• Help solve issues and concerns by phone and email with title companies
• Format new sections and/or phases of communities for import
• Knowledge of HOA and the setup of each community
• Provide excellent customer service
• Be extremely articulate and professional
• Escalate calls to appropriate Managers and/or Supervisors when necessary
• Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
• Coordinate delivery of all Courier, Fed Ex, USPS and other carrier mail
• Coordinate online conference room booking management
• Responsible for tracking inventory and ordering of office and kitchen supplies
• Knowledge of HOA and the services we provide to each community
• Be extremely articulate and professional
• Update mailboxes as needed
• Update Vendor tracking sheet in Teams

• Are at least 18 years old
• Have a high school diploma or GED
• Are legally eligible to work in the United States
• Can navigate through different application systems
• Competency in Microsoft Office Applications
• Have a naturally positive attitude
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, friendly attitude, with an ability to adapt to change
• Strong listening skills, ability to multi-task, attention to detail, time management, problem resolution, and decision-making skills
• Customer‑centric focus and self‑motivated

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

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