Community Services Asst

Job Description Position Summary

The Part‑Time Community Services Assistant serves as the welcoming face of the Morning Star HOA onsite office. This position is central to delivering an exceptional resident experience — from the first phone call to the last interaction at the front desk. The ideal candidate is warm, polished, organized, and genuinely enjoys making people feel heard and helped.

Location:

Morning Star HOA Onsite Office, Georgetown, TX

Position Type:
Part‑Time — schedule based on office needs

Department:
Community Operations / Resident Services

Compensation:
Competitive; commensurate with experience

Reports To:

Community Manager / Assistant Community Manager

• Greet residents, guests, and vendors in a friendly and professional manner; serve as the primary face of the onsite office.
• Answer incoming phone calls promptly and direct or resolve resident inquiries with accuracy and courtesy.
• Provide information regarding community amenities, policies, procedures, events, and HOA governance documents.
• Assist residents with navigating community platforms including Town Sq and amenity access requests.
• De‑escalate resident concerns professionally and, when warranted, escalated to management with accurate notes.
• Respond to general office e‑mail correspondence as directed by management.

• Maintain a clean, organized, and welcoming office environment at all times.
• Perform filing, data entry, document preparation, copying, scanning, and record‑keeping duties.
• Distribute community information, forms, violation notices, and correspondence as directed.
• Coordinate with visiting vendors and contractors — log arrivals, verify authorization, and notify appropriate staff.
• Assist with mail sorting, package logging, and outgoing correspondence.
• Monitor and restock office supplies; notify management of replenishment needs.
• Maintain confidentiality of resident records, financial data, and sensitive HOA matters.

• Assist with planning logistics, setup, teardown, and staffing support for community events.
• Help prepare event materials including flyers, sign‑in sheets, name tags, and supply lists.
• Assist with posting community communications to social media, digital platforms, and community boards as directed.
• Provide on‑site presence and resident interaction support during community events when requested.

• Operate and learn community management software (Town Sq or equivalent HOA platform).
• Utilize Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks.
• Assist with basic digital communications including e‑mail, calendar management, and document sharing.
• Learn and use any new systems introduced by management (access control, call box systems, etc.).

• High school diploma or equivalent required.
• Minimum 1 year of customer service, receptionist, administrative, or office experience.

• Strong verbal and written communication skills — clarity, grammar, and professionalism.
• Basic computer proficiency including Microsoft Office and e‑mail.
• Dependable, punctual, and able to maintain strict confidentiality.
• Ability to multitask calmly and stay organized in a busy, resident‑facing environment.

• Prior experience in an HOA, property management, municipal office, or community services role.
• Familiarity with HOA management platforms (Town Sq or similar).
• Experience handling multi‑line phone systems or high‑volume front desk environments.
• Bilingual (English/Spanish) a plus.
• Experience with event coordination or community outreach.

• Genuinely friendly and approachable — residents feel welcome the moment they walk in.
• A natural problem‑solver who takes ownership and follows through without being asked twice.
• Professional and composed under pressure, with the emotional intelligence to navigate difficult resident interactions.
• Detail‑oriented and organized — you notice what needs doing and take initiative.
• Comfortable interacting with residents of all ages and backgrounds.
• A team player who lifts the people…