Program Support Coordinator

The Program Support Coordinator serves as the first point of contact for the organization, creating a professional, welcoming, and responsive experience for employees, customers, vendors, visitors, and other stakeholders. As a central member of the operations team, this position helps keep the organization running smoothly by coordinating administrative activities, supporting facility operations, maintaining critical records and information, and providing billing and program support across multiple departments.

• Serve as the primary point of contact for visitors, employees, customers, vendors, and other stakeholders by greeting guests, answering and directing incoming calls, and responding to routine inquiries.
• Support facility operations by coordinating service requests, work orders, vendor communications, and related administrative activities.
• Assist with organizational meetings, events, and special projects.
• Obtain purchase orders from facilities and maintain supporting documentation for billing activities.
• Verify pricing information, process approved pricing updates, and maintain related records.
• Respond to vendor billing inquiries and coordinate with internal stakeholders to support issue resolution.

• High School diploma, GED, or equivalent credential.
• Minimum of 3 years of experience in office coordination, customer service, billing support, or related functions.
• Demonstrated experience maintaining accurate records and tracking information using spreadsheets, databases, and business systems.
• Customer Service: Provides professional, responsive, and accurate service to employees, customers, vendors, visitors, and other stakeholders.
• Attention to Detail: Maintains accuracy when performing administrative, recordkeeping, documentation, and data management activities.
• Organization & Coordination: Manages multiple priorities, deadlines, and administrative activities while maintaining productivity and quality.
• Confidentiality & Judgment: Maintains confidentiality and exercises sound judgment when handling sensitive information and administrative matters.
• Collaboration & Adaptability: Works collaboratively within a team environment and adapts effectively to changing priorities and organizational needs.