Support Services Clerk

Job Details

Job Location:

AUSTIN, TX 78701

Job Summary

The Support Services Clerk plays a key role in maintaining the day-to-day operational efficiency of the firm. This position supports attorneys and staff by handling mail distribution, office services, administrative tasks, and general office upkeep. The role requires strong attention to detail, responsiveness, and a proactive approach to supporting internal client needs.

• Distribute incoming mail and collect interoffice mail daily
• Prepare outgoing mail, including Fed Ex and special handling deliveries
• Deliver and distribute packages from reception
• Monitor and maintain copy machines (paper, toner, basic troubleshooting)
• Respond to requests in the support email inbox in a timely manner
• Provide general administrative support, including photocopying, scanning, faxing, and document binding
• Assist with preparation of meeting materials and conference room setup, including MUD meetings
• Support attorneys, legal assistants, and secretaries with administrative tasks as needed
• Maintain cleanliness and organization of kitchen, conference rooms, and common areas
• Unpack, stock, and organize office supplies
• Assist with large copy jobs and packet preparation
• Run occasional office errands as needed
• Serve as back-up receptionist when required
• Assist with special projects and firm initiatives
• Follow all firm policies and procedures

• High school diploma or GED required
• 1–2 years of administrative, office services, or related experience preferred

• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Dependable with strong attendance and punctuality
• Customer service mindset with a responsive, team-oriented approach
• Ability to follow instructions and work independently when needed
• Adaptable and able to handle changing priorities

• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to operate standard office equipment (copiers, scanners, fax machines)

• Ability to read and understand basic instructions and correspondence
• Ability to communicate clearly and professionally in writing and verbally

• Ability to perform typical office-related physical tasks
• Ability to lift and carry up to 25 pounds as needed

• Standard office environment
• Occasional overtime may be required based on business needs

This job description is not intended to be exhaustive. Duties and responsibilities may be modified as needed to meet business needs.