License and Permit Specialist II

Working title:

License and Permit Specialist Class title:
License and Permit Specialist IIPosting No.: 0805-26

Opening Date: 08/13/2026

Closing Date: 08/27/2026

Class Code: 0172

FLSA:
Non-Exempt Salary Group/Salary: B16, $51,000.00/yr.

Division:
Licensing

Number of positions: 2

The License and Permit Specialist performs complex (journey-level) licensing duties for the Licensing Division. Work involves initial review, analysis and input of the most complex licensing applications and fee payments; records maintenance; responding to customer and staff inquiries; preparing, interpreting, and disseminating information concerning agency programs and services. May train personnel. Responsible for maintaining and providing statistical data to the Licensing Manager.

Works under general supervision with moderate latitude for the use of initiative and independent judgment. Work requires frequent contact with the public, government officials and department staff. This position reports to the Licensing Manager.

• Receive, review and process incoming license applications, including the most complex applications and fee payments that require in-depth analysis.
• Input applications as needed, generate letters of incomplete application and monitor application status as necessary. Approve and issue licenses when all requirements are met.
• Create, prepare, review, and process outgoing and incoming correspondence for correction and application completion.
• Interpret, explain, and disseminate information regarding regulated industry laws and rules requirements, policies and procedures to the public, government officials, and department staff in a positive and professional manner in such a way as to instill confidence and trust.
• Prepare and maintain records associated with license applications, including accurately documenting action taken on accounts in sufficient detail for co-licensing specialists, customer service representatives, and management to determine status of work in progress or work completed.
• Comply with division and/or agency training requirements.
• Responsible for training staff and writing/updating standard operating procedures.
• Assist with development of new licensing application forms and databases.
• Keep management appropriately informed of ongoing activity and critical matters affecting the operational well
• being of the agency.
• Adhere to all TDLR Personnel Policies and perform other duties as assigned or required to maintain agency and division operations.
• Perform complex research and may compile reports and written summaries.
• May write or edit written procedures for the Licensing Division, may assist in drafting administrative rules, and may assist in the development of internal divisional forms.
• Perform related work and participate in special project committees as assigned.

• Graduation from a standard senior high school or GED equivalent is required.
• Three (3) years of work experience examining, issuing, or reviewing licenses, registrations, or certifications OR
• Five (5) years of administrative support work experience which involved office practices and procedures is required.(An associate degree or sixty-hours of college credit earned from an accredited college or university may substitute for one (1) year of work experience examining, issuing, or reviewing licenses, registrations, or certifications or two (2) years of the administrative support work experience requirement. A bachelor's degree
• earned from an accredited four-year college or university may substitute for two (2) years of work experience examining, issuing, or reviewing licenses, registrations, or certifications or four (4) years of the administrative support work experience requirement.)
• Experience with personal computers including Microsoft Office software (Outlook, Word, Excel, and Teams) and agency databases such as Tulip or Versa is required.
• Graduation from an accredited four-year college or university is preferred.
• Experience reviewing documents or applications for qualification, such as transcripts, financial statements,
• work experience, insurance, or contracts is preferred.
• Experience preparing letters, emails, reports, or other complex correspondence is preferred.
• Experience with the development, coordination, and maintenance of files and records is preferred.
• Experience providing customer service in person, by phone, or written correspondence is preferred.
• Typing skills with an accurate speed of 50 wpm is preferred.
• Experience training, instructing, advising, and giving technical assistance is preferred.
• Experience in researching and interpreting statutes, rules, policies, procedures, and regulatory requirements is preferred.

• Knowledge of TDLR administrative rules, policies and procedures.
• Knowledge of applicable administrative codes and statutes.
• Skill in research techniques.
• Skill in the use of standard office equipment, including personal computers, and relevant software including…