Hospitality Specialist

Hospitality Specialist Scope & Purpose The Hospitality Specialist plays a vital role in supporting the mission of Mobile Loaves & Fishes by extending hospitality to every individual who enters our Headquarters building. This position serves as the first point of contact for guests with professionalism, answering phone calls, greeting visitors, and directing them to their appointments. This position will also help steward the Headquarters space by managing office supplies, receiving and distributing mail, submitting maintenance requests, and assisting with various administrative tasks as needed.

This is a full-time, non-exempt position reporting to the Events and Hospitality Manager. Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8 am-5 pm Monday-Friday. Some nights and weekends may be required. The Hospitality Specialist will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities Guest + Neighbor Reception   Receive guests and demonstrate hospitality to everyone that enters the building by providing information, resources and additional support

Serve as the main point of contact for visitors and neighbors coming for appointments with staff at Headquarters Answer phone calls to the organization's main phone line with professionalism and care Monitor staff calendars to effectively direct guests to the appropriate person or meeting space

Space Steward   Oversee and restock supplies for the office, kitchen, break rooms, conference spaces, bathrooms, and other spaces as assigned Submit and track maintenance requests on behalf of staff, ensuring timely follow-up Act as the primary contact for janitorial and facilities-related questions at the Headquarters building

Provide support for conference room technology, becoming the go-to expert for setup and troubleshooting

Reconcile credit card expenses with the Accounting team Provide décor recommendations for conference rooms and shared office spaces Develop and maintain clear documentation for all reception and hospitality-related processes  Packages + Mail  Manage entire mail distribution process for the various office buildings on property including USPS mailboxes and designated package centers

Coordinate outgoing mail on behalf of staff to ensure timely delivery Collaborate regularly with other receptionists across our properties Event Participation  Participate in a backup assistant capacity for Mobile Loaves & Fishes events  Setup and prepare the event space for our organization-wide staff meetings and other gatherings

Coordinate food deliveries and related logistics for meetings and events

Other

Duties & Responsibilities as needed Knowledge, Skills, Abilities & PrinciplesMLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally. Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
3-5 years of experience in hospitality and/or customer service roles

Prior experience in an office or administrative setting Strong organizational, interpersonal and communication skills, with a high level of emotional intelligence and cultural competence.

Proficiency in Microsoft 365 and property management software. Highly organized and detail-oriented, with strong time management skills. A collaborative spirit with the ability to work independently and as part of a team. Skilled in conflict resolution and fostering positive relationships. Ability to be trained and provide support of technology equipment to others Demonstrates strong ability to multi-task and be proactive in and outside of their given duties Must have a valid driver's license Work Environment & Physical Demands Ability to move about all phases of Community First!

Village Ability to drive a golf cart Ability to work in an office setting Ability to lift 50 pounds MLF PURPOSE & VISIONWe empower communities into a lifestyle of service with the homeless. MLF…