Administrative Assistant III

Career Opportunities:
Administrative Assistant III (21010)

Posting 21010
-Posted
09/08/2026

- Health & Human Services Comm

- CIVIL RIGHTS

- Office and Administrative Support

- Eligible for Telework
- Other Locations (5) - Additional Shifts available (1) -a. $1 - $2999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage .

• Functional
  
  Title:
  
  Administrative Assistant III
• Job Title:
  
  Administrative Asst III
• Agency:
  Health & Human Services Comm
• Department: CIVIL RIGHTS
• Posting Number: 21010
• Closing Date: 09/22/2026
• Posting Audience:
  Internal and External
• Occupational Category:
  Office and Administrative Support
• Salary Range: $2,953.25-$3,673.76
• Pay Frequency:
  Monthly
• Salary Group: TEXAS-A-13
• Shift: Day
• Additional Shift: Days (First)
• Telework:
  Eligible for Telework
• Travel:
  Up to 10%
• Regular/Temporary:
  Regular
• Full Time/Part Time:
  Full time
• FLSA Exempt/Non-Exempt:
  Nonexempt
• Facility
  
  Location:
• Job Location City: AUSTIN
• Job Location Address: 4601 W GUADALUPE ST
• Other Locations:
  Austin;
  Edinburg;
  Grand Prairie;
  Houston;
  San Antonio
• MOS Codes: ,,,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
• YN,YNS

Under the supervision of the Civil Rights Records Manager, or designee, the Administrative Assistant III performs moderately complex administrative and technical assistance work for the Office of Chief Counsel (OCC), Civil Rights Office (CRO). Processes incoming mail, faxes, emails, and phone calls received through the main CRO mailboxes and phone lines. Disseminates information, provides referrals, maintains filing systems of confidential records, prepares reports, and conducts administrative work to support the CRO Records Management Team (RMT).

Communicates with internal and external customers, verbally or in writing. Work is performed under general supervision with some latitude for independent judgment. Performs other duties as assigned.

• EJF 1:
  Monitors the main CRO mailboxes daily. Screens incoming correspondence (written or electronic) and phone calls. Transfers HHS and DFPS employment and service-related discrimination complaints, administrative complaints, reasonable accommodation requests, and agency-related inquiries into the RMT queue for assignment and initial processing. Routes other civil rights calls and correspondence to appropriate staff or elevates to Records Manager when appropriate. (30%)
• EJF 2:
  Provides professional customer service to agency staff, clients, and the public. Provides timely and accurate information and referrals on non-civil rights calls and contacts to appropriate staff or programs. Communicates with internal and external customers in writing or over the phone. (30%)
• EJF 3:
  Assists with record keeping and paper and electronic filing systems. Protects the confidentiality of agency and CRO records. Creates, secures, and maintains confidential or sensitive records in accordance with HHSC Records Management policies, procedures, and retention schedule. (20%)
• EJF 4:
  Prepares and submits regular reports of work performed to the Records Manager, including the number of mail, faxes, email, and phone calls received and responses provided. (10%)
• EJF 5:
  Assists in data entry of case information and other RMT activities when necessary. (10%)

• Knowledge of agency programs, policies, and procedures.
• Knowledge of administrative procedures and basic office practices.
• Knowledge of records management policies, programs, techniques.
• Skill in using standard personal computer and computer software programs including word processing, spreadsheet, email, calendaring, organization software, excel and presentation software as evidenced by formal course work, training and/or previous work experience.
• Skill in composing logical, clear and concise correspondence using appropriate grammar and punctuation and applying a thorough knowledge of business letter writing formats, style and protocol.
• Skill in typing from draft, data entry, proofreading, writing skills,…