Assistant II - TLED Computer Centers

Job Posting

Title:

Assistant II - TLED Computer Centers (Hourly)

Job Description

Summary:

To interact with current students in an open computer lab environment by responding to inquiries and technical support questions. Additionally, employees will facilitate the check out of available technology to students, and may lead (or assist with) training sessions for common ACC software and technologies. Employees will serve as stewards to the college in order to help ensure success for all students.

• Assists students, faculty, and staff with technical issues in the Computer Center (students), or other designated student technical support areas on campus.
• Promptly answers technical questions for students (including, but not limited to ACCMail, Blackboard, etc) and refers non-technical questions to the appropriate departments.
• Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries.
• Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.
• Provides feedback on frequent support requests for training opportunities.
• Communicates and coordinates with internal departments.
• Will be responsible for checking out technology to students (computer center) or faculty and staff (media center) including but not limited to: iPads, calculators, webcams, etc.
• Enters data, maintains files, records, logs, through use of tracking systems.
• May serve as a technical resource for computer hardware and software.

• Customer service principles and practices.
• Technical support practices, standards, and protocols in regard to supporting students, faculty, and staff, both in-person and virtually.
• Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.

• Maintaining an established work schedule.
• Effectively using listening skills.
• Drafting effective written communications.
• Multitasking using phone, chat, and email concurrently and dealing with high volume of student requests and interruptions.
• Showing initiative and being able to quickly adapt to changes.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Establishing and maintaining effective college wide working relationships.
• Maintaining confidentiality of work-related information and materials.

• Demonstrated proficiency using standard office software applications.
• Use a multi-line hard and/or soft phone.
• Keyboarding skills with emphasis on speed and accuracy.
• Able to navigate multiple operating systems and brows and able to cross reference across multiple databases and resource materials.

• Working knowledge of Google Mail
• Working knowledge of Blackboard
• Working knowledge of Microsoft Office and Google Docs
• Working knowledge of tablets (iPads/Android)
• Working knowledge of Microsoft Windows
• Working knowledge of Apple MacOS, iOS and iPadOS
• Bilingual in English/Spanish
• Working knowledge of any or all of the following college oriented areas:
  Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Previous customer service experience.

High School Diploma.

Associate degree or higher.

• Work is routinely performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Riverside Campus (1 Position) - Tuesday and Thursday, 8:00am to 5:00pm.

Pay Rate $24.10/hour. Up to 19 hours per week.

Number of Openings: 1. Job Posting Close Date:
September 14, 2026.

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community…