Operations Administrative Support Team Lead

Date:
Sep 1, 2026

Location:

AUSTIN, TX

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Employee Benefits Functional

Title:

Operations Administrative Support Team Lead

Job Title:

Staff Services Officer V Agency:
Dept of State Health Services Department: HIV STD Section Posting Number: 20117 Closing Date: 09/15/2026 Posting Audience:
Internal and External Occupational Category:
Office and Administrative Support Salary Range: $4,523.16 - $5,888.50 Pay Frequency:
Monthly Salary Group: TEXAS-B-21

Shift: Day Telework:
Not Eligible for Telework Travel:
Up to 10% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Nonexempt Facility

Location:

Job Location City: AUSTIN

Job Location Address: 201 W HOWARD LN STE 200 Other Locations: ,,,,,,,,, Other Locations: ,X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 Other Locations: 63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN
10,F&S,LS,LSS,PERS,PS,SEI
11 Other Locations: SEI
15,SK,WEPS,YN,YNS

Job Description

Under direct supervision of the Operations Unit Director of the HIV/STD Section (Section), the Staff Services Officer (SSO) V oversees highly advanced staff services work including consultative services and technical assistance related to planning, directing and overseeing functions related to Section operations, administrative services, human resources (HR), training, and administrative and HR policies and procedures. Serves as Team Lead for the Section office administrative staff including the SSO III and Administrative Assistant IV.

Oversees, coordinates, and assigns work of the administrative staff. Sets deadlines and monitors status of assignments to ensure timely and accurate completion of assignments. Provide summary on assignments for review and approval and routing to leadership. Provides recommendations on personnel actions for administrative staff to the Section Director. Coordinates with Enterprise and agency programs in the development of administrative and HR policies, guidelines, and procedures.

Advises the Section Office, the Integrated Operations and Policy Unit, the Integrated Program and Surveillance Unit, the HIV/STD Prevention and care Branch and the HIV/STD/HCV Epidemiology and Surveillance Branch on administrative and human resources policies and procedures. Serves as the subject matter expert for administrative and HR policy exception requests including, but not limited to, review, editing, analyzing, and tracking position classification issues, staffing requests, and new employee salary requests for all areas of the Section.

Identifies training needs and implements processes to ensure Section employees meet agency training requirements. Serves as Section liaison with support areas such as Human Resources, and other areas with administrative impact on Section staff or programs. Ensures that Section correspondence, reports, presentations, and all other documents meet DSHS writing standards, including appropriate formatting, structure, and accessibility. Identifies areas needing change or improvement and makes recommendations.

Works under limited direction with extensive latitude for the use of initiative and independent judgment. Serve as the back up for the Office of Emergency Action Plan. Assist the Operations Director with reviewing and updating routine documents that are part of the Operations Unit Policy and Procedures. Provide support for the entire Operations Unit including two Managers reporting to the Operations Director.

Essential

Job Functions

30% Serves as the Section point-of-contact and subject matter expert for the Operations Unit and four program units: the HIV/STD/HCV Epidemiology and Surveillance Unit, the HIV/STD Prevention Unit, and the HIV Care and Medications Unit on all administrative and human resources policies and procedures. Serves as the subject matter expert for…