Receptionist, Administrative​/Clerical

Description

JOB TITLE:

Receptionist DEPARTMENT :
Access POSITION SUMMARY This position provides communication, reception services and clerical support to the organization while maintaining confidentiality and professionalism. The position operates the telephone switchboard, answers and triages calls, manages the voicemail system, receives visitors and performs clerical duties as assigned by the Supervisor.

WORKING RELATIONSHIPS REPORTS TO :
Access Supervisor SUPERVISES :
None INTERPERSONAL RELATIONSHIPS :
All comments, actions and behaviors have a direct effect on the public’s perception of Hospice Austin. Interactions with patients, family members, physicians, referral sources, visitors, co-workers, etc. must be in a manner that is courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork and positive relations.

ESSENTIAL FUNCTIONS Answers multi phone lines, triages and directs calls

Programs and maintains voice mail system

Orients staff to communication systems, pagers, voice mail Provide patient information to staff and vendors on request

Provides information to callers regarding services and programs

Provides reception services and support

Greet, sign in and direct visitors

Maintains lobby and reception area Other duties as assigned

Provides clerical services and support

Responsible for outgoing mail Distributes incoming mail Types correspondence

Order office supplies bi-weekly

Order business cards for staff

Reserve conference rooms for meetings

Update staff phone list Sending urgent death reports to the team

Qualifications

High School diploma or GED required.

One year receptionist or administrative experience

Organization, Multitasking, Communication, Professional phone etiquette

Compassion and Empathy (important in hospice environment).PREFERRED

SKILLS:

One year receptionist or administrative experience

Strong customer service and communication skills (healthcare preferred)
Ability to multitask in a fast-paced environment

Computer skills (Microsoft online, email and EMR systems).