National Office Manager

Description

The National Office Manager (NOM) serves as the strategic operational leader for CSD’s National Office, overseeing the day-to-day administration, facilities operations, executive support, and business services that enable the organization’s national headquarters to operate efficiently and professionally. Acting as the central point of coordination for onsite operations, the NOM partners across departments to ensure seamless execution of workplace operations, vendor relationships, executive logistics, office administration, and organizational events while maintaining a high-performing, service-oriented office environment.

The National Office Manager (NOM) serves as the strategic operational leader for CSD’s National Office, overseeing the day-to-day administration, facilities operations, executive support, and business services that enable the organization’s national headquarters to operate efficiently and professionally. Acting as the central point of coordination for onsite operations, the NOM partners across departments to ensure seamless execution of workplace operations, vendor relationships, executive logistics, office administration, and organizational events while maintaining a high-performing, service-oriented office environment.

This role is responsible for establishing operational consistency, driving workplace excellence, managing critical business partnerships, supporting executive leadership, and ensuring the National Office reflects CSD’s commitment to professionalism, accessibility, and organizational stewardship. The successful incumbent will exercise sound judgment, anticipate operational needs, manage competing priorities with minimal oversight, and serve as a trusted resource for employees, executives, visitors, and external stakeholders.

This is a fully on-site position requiring 5 days a week in our Austin, TX office.

• Oversee the day-to-day operational readiness of CSD’s Austin National Office, ensuring reception areas, shared work spaces, conference rooms, and common areas consistently reflect a professional, organized, accessible, and welcoming workplace environment.
• Serve as the primary onsite representative and operational point of contact for employees, executives, board members, visitors, vendors, and external stakeholders, facilitating connections, responding to workplace needs, and ensuring a high-quality National Office experience.
• Manage the scheduling, utilization, and readiness of hoteling workstations, conference rooms, meeting spaces, office storage, supplies, equipment, organizational collateral, and other shared workplace resources.
• Oversee the receipt, secure handling, processing, and distribution of organizational mail, packages, deliveries, and correspondence, and coordinate shipping and receiving needs for equipment, supplies, materials, and organizational collateral.
• Coordinate administrative and document-processing needs associated with National Office operations, including ink-signature requests, notarization coordination, document routing, records handling, and other business-critical administrative processes.
• Partner with IT Operations to coordinate the onsite management and lifecycle of IT equipment and accessories, including shipping, receiving, tracking, inventory and storage, equipment deployment and retrieval, hardware returns, repairs, warranty replacements, and maintenance of Austin office technology and equipment.
• Serve as the primary liaison with office-related vendors, service providers, building management, and landlord representatives, coordinating service needs, monitoring service delivery, resolving routine operational matters, and escalating issues when appropriate.
• Lead onsite logistical coordination for…