Business Operations Associate Job Austin area,Texas USA,Administrative/Clerical

General Description:

The Brokerage Operations Associate will support the smooth operation of the Austin office and of all Douglas Elliman provided platforms and services. The individual will coordinate the experience for agents joining the Austin market, support agents in their use of company platforms, and maintain the office as a professional working environment.

The Executive Sales Manager leads the Austin office. The Brokerage Operations Associate supports the Executive Sales Manager in the day to day operation of the office, and works with the Operations department on onboarding, platforms and process. The individual is a point of contact in the office for agents, clients, and visitors, and works across all Douglas Elliman staff departments to resolve agent needs.

The individual must be a good problem-solver, able to work well independently and collaboratively, and must possess a high level of interpersonal skills to provide white glove customer service to Douglas Elliman agents.

This is an entry level position and the first level of the Texas brokerage operations career path. Prior real estate or brokerage experience is not required. Platforms, onboarding process, and operational detail are taught on the job.

Essential Functions:

Agent Onboarding

Coordinate onboarding for new agents against the established onboarding checklist

Serve as the point of contact for each new agent through their first weeks

Set up system credentials, email, and CRM access prior to start date

Arrange building access, keys, and parking credentials

Order business cards, sign riders, and name badges

Prepare welcome materials and conduct office orientation

Coordinate with Marketing, PR, and Accounting to complete each department's requirements

Schedule onboarding and training sessions and confirm attendance

Conduct thirty, sixty, and ninety day check-ins and escalate outstanding items

Maintain onboarding records and report status

Agent Support

Serve as a point of contact for agents, team members, and transaction coordinators

Monitor and respond to the Texas agent support inbox and ticket queue

Monitor office messaging channels during business hours

Answer routine questions on platforms, process, signage, and office matters

Escalate to Marketing, Accounting, IT, Relocation, or Legal with supporting detail

Follow up on escalated items through to resolution

Report recurring issues to the Operations department

Training & Platform Support

Deliver platform walkthroughs to new agents using company training material

Provide one-to-one platform support to existing agents

Attain and maintain proficiency in all company platforms as they are updated or released

Support training sessions delivered by the Operations department

Assist with creation of listing presentations, mailings, printing, and binding as requested by agents

Troubleshoot office technology and escalate to Regional IT

Reception

Greet agents, clients, and visitors arriving at the office

Answer inbound calls, route, and take messages

Manage walk-ins including prospective clients and agents

Maintain entire front reception area

Maintain visitor and office access procedures

Facility Management

Maintain conference rooms and the schedule of usage, including set-up for meetings and guests

Maintain, clean, and stock kitchen for full usage

Maintain restrooms in stocked and presentable condition and arrange cleaning as required

Manage copy areas, paper, toner, and marketing supplies

Coordinate with building maintenance, landlord, and outside vendors on repairs and services

Manage office access systems, alarms, and everyday facilities items

Maintain office presentation including seasonal and marketing displays

Inventory Management

Manage the office supply inventory system for all regularly stocked on-hand…