Business Operations Associate

Business Operations Associate

DOUGLAS ELLIMAN OF LI LLC Austin, Texas, United States

General Description:

The Brokerage Operations Associate will support the smooth operation of the Austin office and of all Douglas Elliman provided platforms and services. The individual will coordinate the experience for agents joining the Austin market, support agents in their use of company platforms, and maintain the office as a professional working environment.

The Executive Sales Manager leads the Austin office. The Brokerage Operations Associate supports the Executive Sales Manager in the day to day operation of the office, and works with the Operations department on onboarding, platforms and process. The individual is a point of contact in the office for agents, clients, and visitors, and works across all Douglas Elliman staff departments to resolve agent needs.

The individual must be a good problem-solver, able to work well independently and collaboratively, and must possess a high level of interpersonal skills to provide white glove customer service to Douglas Elliman agents.

This is an entry level position and the first level of the Texas brokerage operations career path. Prior real estate or brokerage experience is not required. Platforms, onboarding process, and operational detail are taught on the job.

Essential Functions:

Agent Onboarding

• Coordinate onboarding for new agents against the established onboarding checklist
• Serve as the point of contact for each new agent through their first weeks
• Set up system credentials, email, and CRM access prior to start date
• Arrange building access, keys, and parking credentials
• Order business cards, sign riders, and name badges
• Prepare welcome materials and conduct office orientation
• Coordinate with Marketing, PR, and Accounting to complete each department's requirements
• Schedule onboarding and training sessions and confirm attendance
• Conduct thirty, sixty, and ninety day check-ins and elevate outstanding items
• Maintain onboarding records and report status

Agent Support

• Serve as a point of contact for agents, team members, and transaction coordinators
• Monitor and respond to the Texas agent support inbox and ticket queue
• Monitor office messaging channels during business hours
• Answer routine questions on platforms, process, signage, and office matters
• Escalate to Marketing, Accounting, IT, Relocation, or Legal with supporting detail
• Follow up on escalated items through to resolution
• Report recurring issues to the Operations department

Training & Platform Support

• Deliver platform walkthroughs to new agents using company training material
• Provide one-to-one platform support to existing agents
• Attain and maintain proficiency in all company platforms as they are updated or released
• Support training sessions delivered by the Operations department
• Assist with creation of listing presentations, mailings, printing, and binding as requested by agents
• Troubleshoot office technology and elevate to Regional IT

Reception

• Greet agents, clients, and visitors arriving at the office
• Answer inbound calls, route, and take messages
• Manage walk-ins including prospective clients and agents
• Maintain entire front reception area
• Maintain visitor and office access procedures

Facility Management

• Maintain conference rooms and the schedule of usage, including set-up for meetings and guests
• Maintain, clean, and stock kitchen for full usage
• Maintain restrooms in stocked and presentable condition and arrange cleaning as required
• Manage copy areas, paper, toner, and marketing supplies
• Coordinate with building maintenance, landlord, and outside vendors on repairs and services
• Manage office access systems, alarms, and everyday facilities items
• Maintain office presentation including seasonal and marketing…