Service Technician-Jiffy Lube Store

Overview

Come be a part of the new Jiffy Lube Multi-Care team in Austin / Bee Cave. We are more than just oil changes and provide full maintenance and repair services for our customers  vehicles. We are looking for talented technicians who can grow within the Jiffy Lube system. We provide training, bonuses, full healthcare benefits, 401(k) with matching, dental, vision, and life insurance.

Store Address: 18125 West Highway 71, Austin, TX 78738

Essential duties and responsibilities include but are not limited to the following grouped by area:

• General duties
  • Complete all required computer-based training and other on-the-job training within the required timeframe.
  • Report for shift on time and dressed in proper uniform, including required PPE, slip-resistant shoes, and good hygiene.
  • Maintain a clean and safe work environment, including using safety equipment and following safety procedures.
  • Greet all guests within 5 feet in a professional, pleasant manner.
  • Attend store meetings, including monthly safety meetings.
  • Follow all ABME Auto and Jiffy Lube policies and procedures.
• Curbside Marketing
  • Hold handheld advertising signs and engage in curbside marketing to attract guests for immediate oil changes or state vehicle inspections.
  • Be engaging and energetic with guests and safely grab their attention.
  • Clean and maintain the guest lounge, restroom, parking lot, and all property surrounding the store to maximize guest experience.
• Courtesy
  • Clean, organize, and stock the workstation; ensure tools are easily accessible.
  • Review activity board and be familiar with primary and secondary duties assigned.
  • Greet the guest and escort them to the lounge, provide a lounge orientation (coffee/water, restrooms, magazines).
  • Place protective covers on the vehicle’s floor (seat and steering wheel if necessary).
  • Drive guest vehicles into/out of the bay area and assist in vehicle checks (lights, interior vacuuming, exterior windows, etc.).
• Upper Bay
  • Safely guide the guest’s vehicle into/out of the bay area and protect vehicle finish (fender cover placement).
  • Check and communicate initial oil level and verify correct oil filter application.
  • Check and adjust all tire levels to proper inflation; check, communicate, and fill necessary fluids.
  • Add oil, start vehicle, check oil pressure gauge, and check dipstick.
  • Complete additional ancillary services requested by the guest and perform upper bay quality inspections.
• Lower Bay
  • Complete under-vehicle inspection (drain plug, filter, mounting plate).
  • Inspect oil drain plug and gasket; wipe fittings and lubricate as applicable.
  • Check and fill gearboxes (if applicable); report under-vehicle status to upper bay.
  • Observe undercarriage for leaks and perform lower bay quality inspection.
• State Inspection
  • Pass the state-issued background check and attend state inspection training class.
  • Obtain state inspection certification and organize/maintain tools, machines, and inspection areas.
  • Perform state-specified inspections on vehicles, including safety and emissions, adhering to ABME Auto Vehicle Inspection Policy.
• Guest Service Advisor
  • Gather and input guest and maintenance information into the computer (name, address, phone, email, vehicle details).
  • Review oil options and manufacturer recommendations; present filters when applicable.
  • Recap requested services with pricing, answer questions, and provide an estimated completion time.
  • Escort guest to the lounge and inform them of amenities.
  • Communicate additional services to upper bay and gather items/parts as needed.
  • Review invoiced items with guest, accept payment, inform of value-added items, and invite return visits.
• Team Lead
  • Ensure the team works efficiently and productively.
  • Complete the Report on Conditions to be presented to the customer.
  • Complete checkpoints for each vehicle serviced and monitor workflow.
  • Coach and inform teammates with feedback on performance.

(This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.)

• Read, write and speak English.
• Operate equipment such as overhead and floor-mounted oil and grease guns, differential pump, hand tools, radiator machine, transmission machine, tire rotation equipment, computer, telephone, and cash register.
• Must be able to drive vehicles.

Must possess a valid driver’s license.

• Stand on concrete or metal surfaces for extended periods (typically up to 8 hours).
• Work in an environment with extreme temperatures, loud noises, and exhaust fumes.
• Lift and move inventory items up to 50 pounds.
• Work at a rapid pace for long periods (typically up to 8 hours).
• Push, pull, bend, twist, raise and hold arms, and use tools for extended periods.