Global Senior Category Manager – Corporate Procurement & Operations

Global Senior Category Manager – Corporate Travel Procurement & Operations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

At IRM, we’re not just looking for someone to run our travel program — we’re looking for someone to own it, transform it, and lead it into the future.

As the Senior Category Manager, Corporate Travel & Operations
, you’ll be the go‑to expert in modernizing, controlling, and optimizing how IRM’s employees travel around the world. You are responsible for developing and managing a company’s travel program to ensure employee travel is cost‑effective, efficient, compliant with policy, and aligned with business needs. This role bridges internal business requirements with external travel service providers, with a strong focus on policy adherence, duty of care, cost control, and traveler satisfaction.

• Negotiate global and regional deals with hotels, airlines, car rental providers, rideshare platforms, and booking tools
• Take control of our current TMC relationship (FCM), optimize fulfillment, and ensure adherence to policy
• Redesign our travel policy in partnership with Procurement CoE and the CPO to reflect modern business travel needs, cost controls, and duty of care
• Implement compliance controls, enforce policies, and report violations
• Own the travel operations tech stack — ensure tools like Concur, Workday, or other systems are integrated, effective, and user‑friendly
• Drive reporting, analytics, and insights that impact IRM’s bottom line (P&L savings, soft dollar wins, supplier performance)

• Develop and lead a comprehensive global travel category strategy
• Define and implement sourcing strategies (supplier consolidation, market benchmarking, AI‑driven insights)
• Manage supplier relationships and performance (hotels, airlines, rideshare, TMC, and more)
• Partner across Procurement, Finance, Risk, and Legal to manage compliance, risk, and duty of care
• Deliver P&L‑impacting savings and improve the employee travel experience simultaneously

• Assurance that the performance and support of the travel partner/platform is optimized and measured to demonstrate success. Force accountability to performance and continuous improvement of its service offering.
• Expand the program, where applicable, to un/under‑served regions in partnership with the Corporate Card Program
• Improvement in supplier performance metrics (e.g., fulfillment rate, quality, responsiveness)
• Stakeholder satisfaction and engagement with travel experience
• Risk reduction, contract coverage, and compliance levels across supplier base

• Bachelor’s degree in Procurement, Business, Supply Chain, or related field (required)
• 10+ years of experience in procurement, travel programs or both. Industry experience is strongly preferred.
• Traveler Engagement:
  Advises and trains employees on policy and tools; demands empathy, clear coaching, and change‑management aptitude.
• Executive presence:
  Comfortability presenting travel metrics, risks, and savings to C‑suite leaders, Finance and regional head. The ability to translate complex issues into concise, persuasive communication and confidence in Q&A.
• Vendor Relations:
  Negotiates contracts and manages SLAs with TMCs, airlines, hotels, and…