HVAC Dispatcher

Posted Thursday, February 5, 2026 at 6:00 AM

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure theindividualsuccess of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

• The qualified candidate must have the ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
• Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, and ensure that jobs are ready for scheduling.
• The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. HVAC/Service industry experience is highly preferred.
• Manage incoming calls.
• Generate/input calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Schedule technicians, and coordinate with the Service and Operations Manager.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the company's methods/tools.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints, and provide them to the appropriate manager to handle.
• Keep records of customer interactions within the dispatch program, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Assist colleagues whenever necessary.
• Other tasks as assigned and needed.