Senior Customer Transformation Engagement Manager

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

The Customer Transformation Engagement Manager is a core member of Apptronik's commercial team, responsible for pioneering, selling, and delivering customer transformation programs (alongside the Head of Customer Transformation) that demonstrate the market viability and value delivery of Apollo and its surrounding product ecosystem. This role sits at the intersection of strategy, execution, and customer impact. It is designed for a hands‑on leader who thrives in ambiguity, builds from scratch, and possesses tenacity.

They partner closely with the Head of Customer Transformation and Apptronik leadership to shape lighthouse customer engagements, develop the underlying architecture for repeatable transformation programs, and prove what successful humanoid adoption looks like in real‑world customer environments. As Apptronik scales, this role will continue to focus on the most complex, novel, and high‑impact transformation engagements, while foundational work streams and proven programs transition to more junior or specialized resources/teams.

• Support Transformation‑Led Sales Cycles
  • Partner with sales and commercial leadership to target, shape, and support conversion.
  • Serve as a transformation subject‑matter expert in customer discussions, helping define scope, sequencing, success metrics, and value narratives.
  • Tailor messaging and approach to customer operating realities (ensure credibility and executable transformation programs aligned with Apollo's capabilities and roadmap).
• Build & Maintain Customer Transformation Methodology
  • Develop and continuously evolve Apptronik's core methodology for executing customer transformation programs, including: end‑to‑end roadmaps, modular program components, engagement and delivery models, governance structures and operating cadence.
  • Incorporate learnings from live customer engagements to ensure the methodology remains practical, scalable, and battle‑tested.
• Lead Customer Transformation Engagements
  • Own day‑to‑day delivery (quality/timeline, and risk escalation) on select lighthouse transformation engagements.
  • Develop custom transformation roadmaps for each engagement, including value sizing, KPI definition, and success metrics.
  • Integrate and lead cross‑functional teams including:
    Apptronik technical and product teams, strategy resources, third‑party partners.
  • Present regularly in senior internal and external meetings.
  • Manage program budgets with regular internal communication on financials, scope changes, risks, and trade‑offs.
  • Make informed, creative recommendations for bespoke or interim solutions that preserve value while operating within real technical and roadmap constraints.
• Develop Repeatable Transformation Playbooks
  • Create reusable playbooks that codify best practices for transformation delivery across common customer scenarios.
  • Define patterns, risks, adoption considerations, and mitigation strategies to enable consistent execution across engagements.
• Develop ROI Sizing & Value Realization Framework
  • Design a standardized/high‑level approach (for priority industries/use cases) to: size expected customer ROI pre‑engagement, communicate value clearly during the sales cycle, track and validate realized impact during program execution.
  • Align value metrics, KPIs, and success criteria that will resonate with these industries.
• Lay the Foundation for Apptronik Academy
  • Contribute to the initial design and requirements definition for…