Director of Revenue Operations

About this Opportunity

Our client is a private equity‑backed SaaS organization serving a large, fragmented service market with modern software solutions used by thousands of customers. The company is in a strong growth phase and is investing in revenue infrastructure to support continued scale. This role is a senior leadership position, reporting into Finance, and plays a critical role in enabling and aligning go‑to‑market teams.

• You approach Revenue Operations with a build‑and‑scale mindset and have experience creating durable processes, systems, and teams in fast‑growing B2B SaaS or technology businesses
• You have led Rev Ops or Sales Ops functions through periods of change and growth, while remaining closely involved in execution across areas such as incentive plans, workflows, and data accuracy
• You are highly organized and effective at prioritizing work in a fast‑paced environment with competing demands
• You are comfortable partnering across departments and communicating effectively at both the tactical and executive levels
• You establish credibility through collaboration, insight, and follow‑through

• Work closely with Sales and Marketing leadership to translate go‑to‑market strategy into scalable operating processes
• Evaluate the full revenue funnel to uncover friction points and implement improvements from lead intake through renewals and expansion
• Lead the creation and ongoing management of sales incentive programs that support company objectives and motivate performance
• Strengthen pipeline reporting and forecast reliability by defining clear standards, processes, and system usage
• Partner with Finance and GTM leaders on planning activities such as forecasting, capacity analysis, quota modeling, and resource planning
• Own and oversee the revenue and GTM systems landscape, ensuring tools are properly integrated and positioned to support growth
• Align lead‑to‑renew and quote‑to‑cash workflows across teams, including pricing, billing, and revenue recognition processes
• Drive automation and operational improvements that enhance efficiency, accuracy, and conversion across the customer lifecycle
• Manage relationships with external vendors supporting revenue operations technology
• Hire, coach, and develop a high‑performing Revenue Operations team focused on partnership and continuous improvement
• Serve as a central point of alignment between Sales, Marketing, Customer Success, and Finance
• Lead operational change initiatives to support evolving business needs and new growth strategies
• Own revenue reporting and analytics, delivering insights that support decision‑making and performance management
• Develop dashboards and reporting frameworks covering the full funnel, including pipeline health, renewals, expansion, and customer value
• Translate complex data into clear recommendations for leadership and cross‑functional partners
• Establish governance and standards to ensure revenue data remains accurate, reliable, and trusted

• Prior leadership experience in Revenue Operations, Sales Operations, or a related function within B2B SaaS or high‑growth technology environments
• Hands‑on experience designing, administering, and scaling GTM systems, with strong expertise in Hub Spot and exposure to tools such as Gong, Gainsight, and Stripe
• Demonstrated success improving retention, expansion, and net revenue outcomes through operational and data‑driven initiatives
• Experience managing and mentoring distributed teams across regions
• Strong analytical capabilities, including forecasting, performance reporting, and dashboard development
• Experience owning end‑to‑end revenue workflows spanning acquisition, onboarding, renewal, and expansion
• Proven ability to design and manage sales compensation programs and support quote‑to‑cash operations
• Excellent communication skills, with the ability to present insights clearly and influence stakeholders at multiple levels
• Ability to balance long‑term strategic thinking with hands‑on execution
• Bachelor’s degree in Business, Finance, Marketing, or a related field; advanced degree or equivalent experience preferred