Sr. Quality Manager, Non Food, Grocery -Quality

Description

TheWW Groceryteam is looking for an entrepreneurial, experienced, and analytical Quality Manager focusing on Non-Food Categories (Body, Personal Care, Supplements, and Pet Care).You will join a dynamic, fast-paced, fun and collaborative work environment where you will help build and scale our business within both physical stores and online channels.

This role ensures that products are consistently produced and delivered to our customers to our quality expectations. You will be expected to drive activities across several stakeholder teams including Product Management, Sourcing, Product Development, Safety,Marketing,Supply Chain, Operations, and suppliers to ensure the maintenance of quality expectations for our non-food products.

This position willfocus on monitoring product performance of launched products, managing trend analysis and escalation mechanisms,and facilitateprocess improvement initiativeswithsuppliers and internalcross-functional teams.

This position will focus on developing benchmarking mechanisms to assess category and subcategory performanceandreporting mechanisms to track quality performance metrics. The position will require resourcefulness and creativity to learn new tools and systems toidentifyopportunities to drive automation and simplification of data management.

The right person for this role mustbecustomerobsessedand enjoyusing data and mechanisms to drive improvementsthat maintain customer trustwith our brands and products.

The successful candidate will beself-motivated, enjoys working with data and identifying trends from large data sets, able to developsoundrecommendationsfor product/process improvements,able toearn trust and influence teams,solution oriented, havesolidproblem solving skills, strong attention to detail,strong vision for quality standards and programs, strong interpersonal skills and ability to communicate clearly(verbal and written) with technical and non-technical teams alike, and be motivated by a fast-paced dynamic environment.

Key job responsibilities

• Conduct data analysis of customer feedback data acrossdifferentnon-food categories and be able to identify and prioritize improvement activities, working withinternalteams and suppliers to drive solutions.

• Assess andmanage large data sets and enable business decisions

• Identify,communicate, or escalate product quality risk areasusing data and lead or supportcorrective actions.

• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.

• Define quality KPIs and develop mechanismsor dashboards to track and report quality performance metrics.

• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.

• Identify opportunities to improve or optimize our operations,mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies,including cost savings opportunities.

• Traveling as needed to meet with suppliers and support production activities or quality investigations to resolution.

Basic Qualifications

• Bachelor's degree or equivalent

• Experience working cross-functionally and across regions

• Experience in trust and safety compliance or risk

Preferred Qualifications

• Experience with continuous improvement processes

• Experience with Private Brands or consumer goods manufacturing, preferably in FDA regulated spaces.

• • Experience using SQL or other tool to build dashboards and managing large data sets to drive business decisions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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USA, TX, Austin - 90,900. USD annually