Process Improvement Manager

Job Title

Process Improvement Manager

Austin, TX (Hybrid)

Leads end-to-end business process transformation using Lean and Six Sigma methodologies across departments. Conducts "As-Is" workflow analysis, stakeholder engagement for pain point identification, and designs optimized "To-Be" processes with data-driven ROI metrics and implementation roadmaps. Translates processes into functional/non-functional specifications for modular/low-code solutions. Six Sigma Black Belt required.

• Conduct end-to-end business process reviews across departments/functional areas.
• Engage stakeholders to identify process pain points, bottlenecks, improvement opportunities.
• Document "As-Is" workflows and analyze using Lean/Six Sigma methodologies.
• Design optimized "To-Be" workflows with transition/implementation plans.
• Translate processes into functional/non-functional specifications for low-code solutions.
• Provide data-driven recommendations improving efficiency, reducing waste.
• Establish metrics tracking improvements and ROI.
• Facilitate process mapping workshops, working sessions, stakeholder training.
• Collaborate with IT/operations aligning process plans with system capabilities.
• Develop implementation roadmaps and change management strategies.

Six Sigma Black Belt required.

• 8+ years Process engineering, operations optimization, business process improvement.
• 5+ years evaluating current state processes and designing optimized processes.
• 1+ years specifying software system requirements for improved solutions.
• 1+ years proven track record leading process transformation initiatives in large organizations.
• 1+ years proficiency in process modeling tools (Visio, Lucidchart, etc.).
• 1+ years strong facilitation, communication, stakeholder management skills.
• 1+ years operational metrics, workflow optimization, cross-functional collaboration.

• 1+ years regulated/government environments.
• 1+ years process automation/low-code tools (Power Platform, Appian).
• 1+ years lean certification.

Six Sigma Black Belt, Lean methodologies, Visio/process modeling, stakeholder facilitation, low-code specifications.