Customer Service Manager; Onsite - Austin, TX

Canteen

Schedule:
To be Determined
Salary: $60,000 - $65,000 / year
Other Forms of Compensation: Yearly Bonus Opportunity
Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry‑leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team?

You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

We are seeking a highly motivated Customer Service Manager (CSM) with strong leadership experience to oversee our internal water distribution operation. This role manages the flow of water to 50 vending machines located throughout a large, multi‑story manufacturing facility. The ideal candidate has a military background or some college/degree, experience supervising teams, and thrives in fast‑paced, ever‑changing environments.

• Lead, coach, and hold accountable a team of associates responsible for filling vending machines and collecting return bottles.
• Oversee the distribution of water products to 50+ vending machines located inside and outside the factory.
• Ensure all returned bottles are properly collected and delivered to the Boomerang Room.
• Maintain a daily report detailing inventory movements and water distribution.
• Complete a weekly inventory to reconcile product usage and stock levels.
• Provide clear, accurate pass down notes to the day shift supervisor.
• Navigate daily operational changes driven by customer needs, ensuring quick pivots and solution‑oriented responses.
• Manage operations in a 5‑story building, often requiring the ability to climb multiple flights of stairs due to frequent elevator outages.
• Promote a positive, “can do” team culture focused on safety, accuracy, and service.

• Military experience, or some college coursework, or a completed degree.
• Minimum 3+ years of leadership experience, with responsibility for at least 5 direct reports.
• Experience in manufacturing, especially food or beverage, is highly preferred.
• Strong proficiency with Microsoft Excel (reporting, logging, basic formulas).
• Proven ability to work under pressure, manage shifting priorities, and adapt to fast‑paced, chaotic customer demands.
• Strong communication skills and the ability to enforce accountability.
• Ability to navigate and work in a large, multi‑level facility with frequent stair use.

• Positive, proactive attitude with excellent problem‑solving abilities.
• High level of integrity, reliability, and ownership.
• Team‑first mentality with a focus on continuous improvement.

• Ability to climb multiple flights of stairs frequently throughout the shift.
• Comfortable working in a large facility (5 stories) with occasional elevator downtime.
• Able to lift, move, and transport products as needed.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable…