Global Account Manager II

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT Egencia is revolutionizing corporate travel program management and is in search of a professional services expert to lead our corporate travel initiatives within global accounts. The Global Account Manager (GAM) will engage with both new and established corporate clients in AMER, EMEA, APAC and LATAM markets. Building positive relationships with our global customers, the GAM will tailor solutions to meet their diverse travel needs.

This role demands expertise in contract negotiations, sales, and account management, coupled with the ability to articulate complex concepts clearly to clients. Exceptional communication skills are essential, along with a keen awareness of market trends and their impact on business travel requirements.

The ideal candidate will have in-depth knowledge of AMER, EMEA, APAC and LATAM travel markets, as well as a thorough understanding of our products and services. Representing the agency’s brand, the global account manager will deliver compelling presentations to clients at various organizational levels. This role calls for a proactive collaborator with high energy, integrity, and adaptability to thrive in a dynamic environment.

• Manage global account(s) operating in multiple POS, with a view to strategize the growth for our global clients as part of the wider Egencia offering.

• Act as the client’s lead Global Account Manager: in this capacity, the global account manager will collaborate with local account manager in each POS to aggregate and deliver data from all POS to client, while cascading instructions to secondary markets to execute and managing local operational issues

• Lead projects as required with the ability to guide cross-functional teams to achieve established goals and deliverables.

• Identify and support global process and offerings in other Egencia markets to drive travel program standardization and manage client’s expectations of service

• Deliver regular Business Reviews to clients while also collecting and aggregating data from other POS when necessary. Provide analysis and deliver recommendations to drive a strong program adoption and deliver savings whilst delivering against the customer’s measures of success.

• Become a functional expert in Change Management

• Represent Amex GBT Egencia in a professional manner; maintain composure in times of stress; ensure the highest levels of service and professionalism.

• Travel requirement at 40%+; domestic and internal travel as needed

• Experience building client relationships in a commercial B2B account / portfolio management environment, managing a portfolio of global clients operating across regions

• Preferably come from a travel, technology, or SaaS background

• Strong working knowledge of the Americas including Latin America, EMEA & APAC regions, culture, and business protocol (required)

• Ability to build relationships through mutual trust, respect and understanding, and to manage relationships across multiple groups with remarkably diverse backgrounds

• Self-motivated with demonstrated strengths managing multiple projects simultaneously in a fast-paced, changing environment, and driving completion with limited direction

• Exceptional negotiating and facilitation skills

• Proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook

United States

The US national base salary range for this position is from

$84,700.00 - $

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants…