Senior Client Manager-Manufacturing

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Senior Client Manager is an advanced subject matter expert. This is a quota‑bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business. The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts.

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales;

it is about building lasting connections and identifying how our services can add real value to their business. You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company’s sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

This is a remote‑in‑territory opportunity with travel around 25‑50%.

• Manages and grows relationships to drive land, expansion and renewals across all solutions within established accounts.
• Acquires net new customers, within assigned account base.
• Pursues leads identified by aligned Lead Generation/Business development representatives.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
• Influences and works closely with vendors/partners to achieve required results.
• Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
• Develops open and effective channels of communication with each client within the assigned account.
• Encourages revenue growth by inspiring clients to additional services.
• Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
• Takes ownership of a range of accounts within the assigned segments.
• Determines the best solution requirements for each client that can be deployed by other departments.
• Builds enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization.
• Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost.

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements.…