Enterprise Customer Success Manager

• Seen as a key advisor to your book of business to help clients achieve their objectives
• Manage all post sales activities for Siteaware’s top enterprise customers through relationship building, best practice sharing, and planning & execution of strategies to increase engagement
• Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
• Track accounts to identify churn risk and work actively to eliminate that risk
• Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs
• Work across all levels of the organization to develop best practices and connect prospects and clients with Product Managers and Marketing to further client success and Siteaware’s evolution as a category creator

You’re passionate about building client relationships, motivated and get things done. You want to work in a startup environment because you like the idea of taking ownership of what you work on and making a big impact.

• at least 3+ years of customer success or account management experience
• Familiar with SaaS KPIs
• Expert in objection handling and comfortable working in a fast-paced environment
• Must be self-motivated, driven, and always focused on “doing the right thing” for the company
• You have strong presentation skills and be capable of designing and executing a joint success plan with clients
• You are curious with a desire to learn and become an expert on Siteaware’s offering to the construction industry