Process Improvement Manager

At 4A Consulting, we turn complexity into opportunity. Founded in 2014 and headquartered in Baltimore, MD, we are a women‑owned, boutique consulting firm specializing in delivering innovative, data‑driven solutions to both the Federal Government and Fortune 500 clients. Our team blends deep industry knowledge with advanced technologies to design tailored strategies that drive measurable and sustainable outcomes. We pride ourselves on an agile, collaborative approach that helps organizations navigate challenges and seize emerging opportunities in a rapidly evolving digital landscape.

At 4A, we don’t just deliver projects, we build trusted partnerships that empower our clients to lead with confidence in the digital age.

We are seeking a seasoned Process Improvement Manager to support operational excellence and digital transformation initiatives by evaluating, redesigning, and optimizing business processes across multiple functional areas. This role focuses on analyzing current‑state workflows, identifying inefficiencies, and developing actionable, data‑driven improvement plans that enhance efficiency, throughput, and end‑user satisfaction.

• Conduct end‑to‑end reviews of selected business processes across departments or functional areas
• Engage stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities
• Document “As‑Is” workflows and analyze them using Lean and Six Sigma methodologies
• Design optimized “To‑Be” workflows and develop transition and implementation plans
• Translate optimized processes into functional and non‑functional requirements for modular or low‑code technology solutions
• Collaborate with product and IT teams to ensure process requirements are reflected in solution design and architecture
• Provide data‑driven recommendations to improve efficiency, reduce waste, and enhance functionality
• Establish metrics and KPIs to track performance improvements and return on investment (ROI)
• Facilitate working sessions, process mapping workshops, and training as needed
• Collaborate with operations and IT teams to align process improvements with system capabilities
• Support the development of implementation roadmaps and change management strategies
• Ensure clear documentation and communication throughout the process improvement lifecycle

• 8+ years of experience in process engineering, operations optimization, or business process improvement
• 5+ years of experience evaluating current‑state processes and designing optimized future‑state workflows
• Experience specifying software system requirements to support improved solutions
• Proven track record of leading process transformation initiatives within large organizations
• Proficiency in process modeling and documentation tools (e.g., Visio or equivalent)
• Strong facilitation, communication, and stakeholder management skills
• Experience working with operational metrics, workflow optimization, and cross‑functional teams

• Experience working in regulated or government environments
• Familiarity with process automation platforms or low‑code tools

• Be part of a mission‑driven, women‑owned consulting firm with a reputation for excellence.
• Work on high‑impact projects across federal and commercial clients.
• Collaborate in an inclusive, growth‑oriented culture where innovation is valued.
• Access career development programs, mentorship, and learning opportunities.
• Enjoy a comprehensive benefits package, flexible work options, and a focus on work‑life balance.

4A Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job code

EX-21E47729

Job type

Contract

Location

Austin

Advanced (5-10 yrs)

About the company

4A Consulting, LLC