Client Relations & Strategy Analyst

We are seeking a highly analytical and strategic Analyst to support our company’s client service delivery and corporate strategy development. In this role, you'll be at the forefront of shaping how the company delivers its services to its clients, and how that fits into our wider strategy goals for the next 3-5 years. You will play a critical role in supporting the Client Relations function, ensuring the delivery of high-quality service through advanced performance tracking and commercial reporting.

Beyond pure analysis, you will take an active hand in the client lifecycle—from supporting product management of our service portal to managing onboarding projects and technical request workflows. You will also support our Strategy function, in competitive analysis, business case development for new growth areas that the company identifies, and market positioning. This is an exceptional opportunity to build your strategic thinking skills, develop entrepreneurial experience, and make a meaningful impact in the rapidly evolving energy sector.

Your responsibilities will include:

• Compile and analyze complex data to produce comprehensive commercial and operational reporting for quarterly business reviews (QBRs).
• Manage and refine the tracking of client performance and service delivery benchmarks against internal and external benchmarks.
• Own the product management & build of the client service portal
• Provide project management support for client onboardings and oversee ticket management for client requests to ensure timely resolution and high satisfaction.
• Identify and conduct “key differentiator” analyses based on past performance to support internal leadership and client-facing teams.

• Evaluate and refine business case planning for areas of expansion, namely MISO, PJM and SPP including:
  • Analyze competitive landscape to assess Habitat’s positioning & performance compared to them
  • Conduct product-market fit analysis of current, planned and proposed service offerings, including assessing fit based on market needs and industry trends (regulatory or otherwise)
• Conduct ad hoc research and internal/external discussions to identify growth opportunities

• Support Business Development team in defining messaging for current and planned service offerings
• Develop compelling content for pitch decks and other external communications
• Lead market positioning initiatives with marketing and PR teams

• Bachelor's degree, ideally in a related field
• 2-4 years of experience in strategy, consulting, business analysis, focused on developing business cases and strategic recommendations
• Exceptional analytical skills with proficiency in Excel modeling, data analysis, SQL, as well as interest or basic understanding of Python
• Strong presentation development abilities and executive communication skills
• Demonstrated ability to translate complex data into actionable insights
• Excellent research capabilities and attention to detail

• Experience with energy markets, utilities, or renewable energy
• Experience in client segmentation and targeting
• Background in developing go-to-market strategies
• Proficiency with data visualization tools and advanced analytics
• Track record of entrepreneurial thinking and initiative
• Comfort operating in fast-paced, evolving business environments