Sr Content Designer

Position: Sr Staff Content Designer
The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Senior Staff Content Designer, Consumer App

We're looking for a Senior Staff Content Designer to shape how millions of people experience Pay Pal's consumer products. You'll lead content strategy across our consumer app ecosystem, defining the language systems, frameworks, and standards that make financial tools feel intuitive and trustworthy.

This role sits at the intersection of product strategy and execution. You'll partner with senior leaders across Product, Design, Engineering, and Marketing to establish content as critical infrastructure, not decoration. Your work will set the standard for how Pay Pal communicates with consumers across checkout flows, wallet management, rewards programs, and account experiences.

Job Description:

Essential Responsibilities:

* Develop clear objectives and priorities within content design to deliver results and meet organizational goals

* Influence decision-making at the senior leadership level

* Perform the most highly complex work assignments using domain knowledge and extensive business expertise

* Develop and deliver innovative content design strategies that enhance user experience and benefit customers and/or clients

* Lead major business projects which impact the content design unit or the product function

* Design, evaluate, and select process, product, and service improvements based on thorough understanding of business needs and industry trends

Expected

Qualifications:

* Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Additional Responsibilities &

Preferred Qualifications:

What you'll do:

Lead strategic content initiatives that span multiple product areas and shape long-term roadmaps. You'll define content frameworks that scale across teams, establish decision systems that encode institutional knowledge, and build the guardrails that help product teams ship faster without sacrificing quality.

Design content experiences for AI-powered products where the interface is conversational, the flows are non-linear, and traditional UX patterns don't apply. You'll define how Pay Pal's AI agents communicate, establish voice and tone for dynamic responses, and create content systems that maintain quality at scale when humans aren't writing every word.

Build AI-powered tools and processes that make your team more effective. You'll create custom agents for content review, develop frameworks that help teams make faster decisions, and use AI to encode institutional knowledge into reusable systems. You know when AI accelerates good work and when human judgment is non-negotiable.

Drive cross-functional alignment on complex, ambiguous problems where there's no obvious answer. You'll navigate competing stakeholder priorities, translate business goals into clear content…