Senior Sales Performance Analyst

Description

About Legal Zoom

Legal Zoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

This hybrid position will work remotely as well as onsite in our Austin, TX office.

The Sales Performance Analyst III is a critical member of the Revenue Operations team who delivers fast, actionable performance insights that help drive predictable revenue, consistent team performance, frontline effectiveness, and operational excellence in a high volume contact center environment. This role leverages advanced analytics, data modeling, and reporting tools to diagnose funnel and motion-based performance, forecast revenue, and optimize sales agent effectiveness.

The ideal candidate is highly analytical, detail-oriented, and thrives in a fast-paced environment where rapid insight generation and data-driven decision-making are essential.

• Analyze call center and sales performance data to identify trends, business drivers, root causes, and opportunities for improvement across the sales funnel and customer journey.
• Build and maintain advanced Excel or Google Sheets models for pacing, revenue forecasting, cohort analysis, and motion based revenue modeling tailored to high velocity sales environments.
• Conduct funnel and campaign diagnostics to optimize conversion rates and enhance sales effectiveness.
• Build and deliver standardized and ad hoc reports, dashboards, and scorecards using Excel, Thoughtspot, Hex, Salesforce (SFDC), and other BI tools.
• Perform agent behavioral analytics and CRM workflow analysis to inform coaching, training opportunities, and process improvements.
• Leverage contact center platform reporting (e.g., Amazon Connect) to monitor capacity, contact rates, handle time patterns, and operational impacts on revenue.
• Apply intermediate to advanced SQL for performance investigations and insights, cohort, and site validate, and support rapid insight generation for daily and weekly business cycles.
• Quantify the revenue impact of bottlenecks, funnel drop offs, campaign behavior, and agent skill gaps and provide clear recommendations to sales leadership.
• Collaborate cross-functionally with Sales, Customer Experience, Finance, Enablement, and Technology teams to align analytics with business objectives and priorities.
• Support the design and implementation of scoreboards, performance metrics, and standardized analytics for high-volume sales environments used for coaching and daily performance management.
• Deliver rapid, high-quality insights for business reviews, forecast updates, and performance deep dives.

• 5+ years of experience in sales performance analytics, sales operations, revenue operations, or a related field, with a proven track record of supporting high-growth or high-volume sales environments.
• Advanced proficiency in Excel or Google Sheets for data modeling, forecasting, and scenario analysis.
• Intermediate to advanced SQL skills for validating trends, troubleshooting anomalies, and supporting daily or weekly performance cycles.
• Experience with BI/reporting tools such as Thoughtspot, Hex, and Salesforce (SFDC) for building dashboards and delivering insights.
• Ability to generate rapid insights for daily and weekly business cycles in a high-volume sales environment.
• Experience with root cause quantification techniques, cohort and motion-based revenue modeling, and data modeling based on hypotheses.
• Proven ability to develop and maintain scorecards, scoreboards, and standardized analytics for sales teams using automation and/or AI.
• Excellent analytical, communication, task management, and stakeholder management skills, with the ability to translate complex data into actionable recommendations.
• Bachelor’s degree or equivalent experience in business, operations, finance, analytics, or a related field.

Legal Zoom is a…