Senior Revenue Operations Compensation Analyst

About Legal Zoom
Legal Zoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney‑led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem‑solvers, we can’t wait to meet you.

This hybrid position will work remotely as well as onsite in our Austin, TX, office.

The Revenue Operations Compensation Analyst III is a critical member of the Revenue Operations team, responsible for designing, administering, and optimizing sales compensation programs for high‑velocity, high‑volume sales and contact center teams. This role will leverage deep expertise in sales performance management (SPM/ICM) platforms, compensation modeling, and process automation to ensure scalable, accurate, and motivating incentive structures. The ideal candidate will partner cross‑functionally across sales, customer success, finance, payroll, and HR to drive revenue growth, operational consistency and excellence, and maintain a well‑governed, data‑driven compensation program that aligns with business objectives.

• Design, implement, and administer revenue compensation plans for Sales and Customer Success, including quota frameworks, crediting logic, and spiff program structures that support inbound, outbound, care, and contact center teams
• Manage monthly attainment and payout processes, ensuring accurate crediting across multi‑channel workflows and maintaining strict data integrity
• Implement and administer the selected SPM or ICM platform for Legal Zoom (e.g., Spiff, Xactly, Captivate
  
  IQ, Everstage, or similar), including configuration, logic testing, system maintenance, and enhancement planning
• Build and optimize compensation models and scenario analyses that evaluate plan changes, ROI, behavioral impact, and performance across Sales and CX
• Lead the design and documentation of dispute and exception workflows, ensuring timely and accurate resolution
• Execute spiff programs across GTM teams, including program setup, tracking, ROI analysis, and governance
• Analyze compensation performance, attainment trends, behavioral outcomes, and spiff effectiveness, then deliver insights and recommendations to Sales and CX leadership
• Collaborate with partners in Sales, CX, Finance, and Technology to govern incentive changes and ensure alignment with business goals
• Prepare and validate monthly compensation files for Finance, Accounting, and Payroll as part of the month‑end close process
• Maintain comprehensive documentation, including SOPs, policies, and complete terms and conditions (T&Cs) for all incentive programs
• Conduct recurring audits that ensure data accuracy, process compliance, and adherence to compensation governance
• Provide reporting and insights that help leadership understand performance drivers and the impact of compensation programs
• Perform other duties as assigned.
• Occasional travel may be required.

• 5+ years of experience in sales compensation, sales operations, revenue operations, or a related field, with success in high growth or high volume environments
• Hands‑on experience administering SPM or ICM platforms such as Spiff, Xactly, Captivate
  
  IQ, or Everstage
• Strong Salesforce proficiency, including crediting logic, data structures, and workflow automation
• Advanced Excel skills and experience with SQL or similar query tools for modeling, validation, and scenario analysis
• Expertise in quota management, spiff program design, ROI analysis, and incentive modeling for contact center and high‑velocity teams
• Experience designing and managing dispute and exception workflows with a focus on efficiency and compliance
• Understanding of lead‑to‑order data structures and how sales processes and revenue practices affect crediting
• Ability to drive cross‑functional alignment and governance for incentive changes across Sales and CX
• Experience supporting month‑end close for variable compensation, including reconciliation and payout validation
• Strong documentation skills,…