Product Operations Lead, Coworking

About the Company

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages — including our own.

We believe that the quality of your work experience is shaped by who you work with and how you collaborate. We’re a team of thoughtful, curious, and motivated people who enjoy building together, solving complex challenges, and celebrating the wins along the way.

Great days also start when everyone can be their authentic selves. Diversity of backgrounds, identities, and perspectives is core to who we are and how we build. We are committed to fostering an inclusive, welcoming environment where individuality is celebrated and everyone has space to thrive.

We’re looking for a Product Manager, Coworking New Products to play a critical role in evolving the next chapter of Industrious Coworking Memberships.

How teams gather and collaborate in person is evolving: how often they meet, where they choose to work, and how they want to connect are all shifting.

This high-impact role will be at the center of shaping how our Non-Private Office (NPO) products adapt to support individuals and teams in the years ahead. They’ll develop new membership types, in addition to managing the existing NPO product set (Access, Virtual Memberships, Meeting Rooms, and Day Passes). You’ll be directly responsible for the revenue of the NPO business.

You’ll report directly to our Senior Director, Coworking New Products, and will work closely with our Chief Product Officer. You think using our product and spending time with customers in the office is an important part of running our business. If you’re successful, you’ll be a key part of making the future of work a reality.

This role is a hybrid role and you’ll spend 2-3 days a week in the office spending time with our customers. Strong preference for NYC, Boston, or Austin based candidates.

• Own the revenue streams for our Non-Private Office (NPO) products in North America. You’ll deliver against ambitious revenue targets.

• Develop and execute pricing strategies, including dynamic ones, for our memberships and products including our On Demand and membership products.

• Leverage AI to expand and streamline our sales pipelines to drive results.

• Partner with Area Sales leads and Member Experience Managers to drive NPO sales and to deliver on the product.

• Directly support or lead sales as needed (e.g. enterprise clients, broker-referred leads, high revenue impact).

• Manage our highest impact accounts and partner with the operations team to support them in delivering an incredible experience to our most complex NPO customers.

• Use data sets (both quantitative and qualitative) to drive insights on our business and future product development.

• Establish and track toward our NPO OKRs for NPO performance.

• Analyze performance trends to tell the story of the needs of our customers and our members. Share insights with the rest of the company that drive decision making.

• Gather qualitative feedback from members through conversations and analysis of data sets to really understand the needs of our customers.

• Lead the execution and roll-out of new membership and product pilots and launches iterating rapidly based on user feedback and financial performance.

• Work with our Design and Unit Operations teams to make physical product improvements that will optimize our NPO product experience and growth.

• Support in defining the Digital Product roadmap for NPO products, specifically focusing on tools for pricing, booking, and member experience. Own the day to day execution of product roll outs in partnership with the digital team.

• Serve as the key subject matter expert for NPO products, and manage all NPO related projects and initiatives across multiple departments.

• Work closely with our G2M team to successfully deploy new product types, and to gather feedback for product iteration.

• As the revenue owner for NPO, you’ll partner…