Sales Engineering Manager- NA​/LATAM

A Sales Engineering Manager at Jeppesen Fore Flight sits at the center of the sales process, leading a team of Solution Engineers who oversee our North America and Latin America customers. These Solution Engineers translate complex aviation software into real-world value for customers. The Sales Engineering Manager acts as both a strategic leader and hands‑on “player‑coach,” guiding their team through customer engagements, ensuring technical solutions align with airline, business aviation, and military needs.

From owning account strategy to supporting deal execution, they make sure their team stays deeply involved throughout the sales cycle—helping shape solutions, influence decisions, and ultimately close business.

Beyond deal support, this role is heavily focused on building and scaling a high‑performing team. The manager recruits and develops talent, drives knowledge sharing, and creates a culture of continuous learning in a fast‑paced, technical environment. They also partner closely with Sales, Product, Customer Success, and Implementation teams to ensure seamless execution and long‑term customer success. By strengthening relationships with customers and partners while coordinating internal resources, they help deliver enterprise aviation solutions that improve operational efficiency and give customers a competitive edge.

• Manage Solutions Engineers, Solutions Engineering Architects, or future SE teams
• Recruit, hire, and retain the right people for permanent and temporary assignments
• Coach and develop staff; provide performance management, development planning, salary planning, and technical training.
• Actively monitors knowledge transfer within the team. Holds senior SEs accountable for sharing their expertise and creates opportunities for them to do so.
• Ensures SE resources are established as account owners. When specialist support is needed, supports the SE in coordinating SME engagement through the appropriate formal process
• Works with the account team to keep the SE involved throughout – ensuring the SE retains account leadership and learns from the engagement
• Engage with sales management on all aspects of team structure and compensation
• Manager will act as an influential player‑coach to help develop and close customer/partner opportunities
• Commitment to continuous learning in a fast‑paced technology environment to maintain readiness to apply diverse solutions to customers’ industry enterprise requirements
• Develop relationships with customers, vendors, partners, and corporate service organizations to manage successful industry Enterprise solution implementations that allow customers to gain competitive advantages through the use of our technologies
• Plan, organize, and direct the activities of a variety of Corporate and non‑sales support groups to ensure the finalization of customer system needs
• Develop a culture that creates an environment for Partner development and builds a closer SE/Partner relationship at all account levels
• Develops cross‑functional relationships with Sales Management, Customer Success, Implementation, and Product teams to coordinate resources, resolve escalations, and drive consistent customer outcomes

• Experience:
  
  7+ years of related experience in the industry technologies and experience with the management of technical teams
• Solutions Engineering management experience
• Ability to establish clear objectives and direction for the team
• Strong leadership, coaching, and mentoring skills
• Strong written, verbal, and presentation skills, including negotiation
• Demonstrated ability to lead geographically distributed teams, maintaining engagement, accountability, and team cohesion across time zones and cultures
• Solid knowledge and experience of customer management practices
• Excellent conflict resolution and team‑building skills
• Solid understanding and experience in the management of all aspects of sales support processes

• Bachelor’s degree in Computer Science, Electrical Engineering, Management Information Systems, Aeronautics, Aerospace Engineering, or Aeronautical Science
• Thorough competitive knowledge, including solutions,…